LEGAL PAGES
CUSTOMER PRIVACY POLICY
Effective Date: March 2023
1. WHAT IS COVERED BY THIS PRIVACY POLICY AND DO OTHER POLICIES APPLY TO YOU?
2. WHAT SPECIFIC TERMS APPLY TO YOU DEPENDING ON YOUR COUNTRY OF RESIDENCE?
3. WHO COLLECTS & USES YOUR PERSONAL INFORMATION?
4. WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
5. WHAT PERSONAL INFORMATION DO WE COLLECT?
6. WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?
7. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
8. WHO ARE OUR THIRD-PARTY SOURCES?
9. SHOULD YOU ALWAYS SHARE YOUR PERSONAL INFORMATION WITH US?
10. FOR HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
11. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
12. WHERE DO WE TRANSFER & STORE YOUR PERSONAL INFORMATION?
13. WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
14. HOW DO WE ADDRESS THE PRIVACY OF CHILDREN?
15. WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION?
16. CAN THE PRIVACY POLICY CHANGE?
17. DO WE USE COOKIES OR OTHER ONLINE ADVERTISING TECHNOLOGIES?
1. WHAT IS COVERED BY THIS PRIVACY POLICY AND DO OTHER POLICIES APPLY TO YOU?
This privacy policy covers situations where we, Bottega Veneta , access, collect, store, process, use, disclose or transfer your personal information in paper or electronic form. It also covers situations where approved partners or other members of Kering use your personal information on our behalf.
In some cases, other policies apply to you. It may be the case when you use certain products or services, and in this event:
You will be notified of these other policies while using the products or services they apply to.
Such policies will supersede this privacy policy unless they expressly refer to it.
This privacy policy does not cover products or services you might use as provided by other companies acting on their own account.
Our privacy policy does not extend to services provided by other companies acting on their own account , such as franchisees and licensees or when you share information through social media (WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, T witter, Instagram , etc.), or other online platforms owned and managed by other companies. These other companies have their own privacy policies in place , so remember that the way they use any personal information you give them will be subject to their rules and not ours.
Want to know more? You may be interested in the following sections of our Privacy Policy:
Who collects & uses your personal information?
With whom do we share your personal information?
2. WHAT SPECIFIC TERMS APPLY TO YOU DEPENDING ON YOUR COUNTRY OF RESIDENCE?
The protection of your personal information is an essential part of our activities. In order to provide you with a personalized experience, we will apply the data protection laws of your country of residence. This approach would also be consistent with consumer laws of the country of your habitual residence, and would hence allow us to better meet your expectations regarding the protection of your personal information.
If you are a resident of any of the following countries/regions, please make sure that you refer to the Annex containing specific information for your jurisdiction:
If you are an Australian resident, please refer to Appendix 1 - Specific information for Australian residents about the use of your personal information to obtain information about the reasons for which we may process your personal information;
If you are a resident of Qatar, Vietnam, China, Kuwait, Saudi Arabia, Mexico, Chile, South Korea or Azerbaijan, please refer to Appendix 2 - Specific information for residents of Qatar, Vietnam, China, Kuwait, Saudi Arabia, Mexico, Chile, South Korea or Azerbaijan about the use of your personal information to obtain information about the reasons for which we may process your personal information and the legal bases we may use;
If you are a resident of the United States or Guam, please refer to Appendix 3 - Specific information on text and instant messages for residents of the United States or Guam residents to obtain information about how and when we may use your phone number to send you messages;
If you are a Californian resident, please refer to Appendix 4 – Specific information for Californian residents to obtain information about the categories of personal information we may use, the sale of your personal information and your rights over your personal information.
3. WHO COLLECTS & USES YOUR PERSONAL INFORMATION?
We, Bottega Veneta SRL, act as the “data controller”, which means that we determine “why” and “how” your personal information is collected and used. We are an Italiancorporation, located in 1 Località Conti Maltraverso, 36054 Montebello Vicentino, ITALY and registered under number 01824610248 with the company registry of Vicenza.
To be able to deliver our products and services to you, we need to share your personal information with approved partners or other members of Kering who generally act as our "data processors". All are bound by an obligation to implement appropriate security measures to protect personal information in their possession and are bound by a strict confidentiality agreement and specific contractual terms on "how" and "when" they are allowed to use your personal information on our behalf.
Please be aware that certain approved partners, such as our franchisees and licensees or social media, could also determine "why" and "how" your personal information is used. They have their own privacy and cookies policies, so remember that the personal information you give them will be subject to their rules and not ours.
4. WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
Bottega Veneta will collect, record, hold, organize, structure, store, update, adapt, combine, consult, use, transfer and disclose your personal information for the purposes described in this section. Your personal information will not be further used for purposes incompatible or inconsistent with the purposes for which it was collected, unless permitted by the applicable legislation.
The processing of your personal information will comply with your privacy legislation and rely on the legal bases set out in this section. The legal bases listed in this section will also apply when we share your data with third parties (as listed in the section With whom do we share your personal information?) for the purposes mentioned below.
If you would like more information on the purposes and legal bases, you can contact us at privacy@bottegaveneta.com (or see How can you contact us?).
To provide you with the products and services you have purchased or otherwise requested
We will use your personal information to manage our relationship with you and to perform our obligations under the contract you conclude with us when you purchase or otherwise request products or services from us. This can cover various activities such as internal accounting, processing your payment or delivery.
To manage your Bottega Veneta profile.
Once you have requested us to create your Bottega Veneta profile, via Bottega Veneta websites or any other means, including our customer service, your personal information will be linked to this profile, where we will keep all the information we have on you. This could include personal information we obtain directly from you as well as from other sources in accordance with applicable legislation. This could also include information about the purchases made when checking out as a guest or when checking out using a profile. The information in your Bottega Veneta profile is crucial to provide you with the Bottega Veneta personalized and tailored experience, and in some cases is necessary in order to access to some specific services or to purchase from our website, and thus it needs to be kept up to date for the best experience.
To provide you with tailored customer service and assistance.
You should have the same unified experience no matter how we communicate. Whether this happens in our stores, on our website, by chat, by phone or by video, and whether you contact us or we contact you, we want to provide you with relevant and tailored customer service.
For this purpose of providing you the Bottega Veneta experience, we will collect, store, process, use, disclose and transfer your personal information and other information you submit to us to be able to identify you, to provide service to you, or to improve our products or services. This will allow us to provide you with the tailored assistance you are asking for or to share relevant information with you. In addition, when you contact us, we may retain the personal information or other information you share with us to always provide you with such a customised and personalised experience. This could happen if you are an existing or potential customer. Your personal information will be linked to your Bottega Veneta profile, if you have requested us to create one, or to a temporary record. Any messages you send us in any chat may be recorded or monitored for customer service or other reasons.
To provide you with a smooth and enjoyable customer experience, know you better to provide you with tailored answers, and to improve the quality and security of our services, we may rely on your consent, proceed in accordance with our contract with you, or take all reasonable steps to enter into a contract with you, or rely on our legitimate interest to improve our services.
To enable you to receive relevant information and tailored marketing content.
You will receive information and updates about us either at your request (with your prior consent where required by law) or when we are authorised by law to send you such information and updates directly, for instance after a purchase. Such communication can be global or local, and may include updates about our products and services, notifications, invitations to events, offers, surveys, etc.]
Our communications will be customised and specifically designed to be of interest to you and will be updated with any new personal information linked to your Bottega Veneta profile. We will thus use your personal information to send you tailored communications or other customised advertisements or marketing campaigns. This use of your information includes some profiling activity.
If you are a resident of the United States or Guam, please also see Appendix 3 - Specific information on text and instant messages for residents of the United States or Guam residents for more information about how and when we may use your phone number to send you messages.
To send you non-marketing communications.
Non-marketing communications may be sent upon your request, and/or may be important for your safety and the security of your personal information.
You may still receive such communications even when you opt-out from certain marketing communications. The information communicated may be necessary for the correct performance of our contract with you or be mandatory to comply with some of our legal obligations.
If you are a resident of the United States or Guam, please also see Appendix 3 - Specific information on text and instant messages for residents of the United States or Guam residents for more information about how and when we may use your phone number to send you messages.
To manage our social networks
Bottega Veneta manages "Fan" pages available on several social networks. We may need to process the information made available by the different platforms or when you interact with our pages and publications.
To conduct our business securely and protect our activities and personnel.
To deliver our products and services safely to you, perform our contract properly or comply with some of our legal obligations, we will implement fraud prevention and detection measures. Such measures will allow us to adequately perform our contract with you and/or protect our legitimate interests in defending ourselves against fraud. We may notably implement measures to ensure that you are complying with our terms and conditions for sales, available in this website, offers and programs, and to prevent and detect non-compliance or fraud by you. This may include reviewing and assessing your dealings with us, your eligibility to participate in certain sales, offers and programs, your compliance with the terms and conditions of such sales, offers and programs, and undertaking enforcement action and/or disciplinary action where such non-compliance or fraud is suspected or identified.
To assess and better understand our business.
To manage our activities, perform our obligations under our contract with you and comply with our legal obligations, we may need to access and use some of your personal information for finance, management or legal purposes, or business-related analytics & market research activities.
For example, this could occur when we use the invoices we have issued in relation to your purchases for compliance or accountability purposes, or when we analyse personal information to understand the characteristics of our customers (what is the gender proportion, the average age etc.).
In certain limited circumstances, such activity may be based on our legitimate interest when related to business analytics & market research activities
To optimise and manage our website and other means of communication.
We may take certain measures involving the use of your personal information to administer, optimise and improve our means of digital or physical communications such as our website, our mobile application, or face-to-face interaction in our stores.
The use of your personal information will allow us to perform our contractual obligations or improve our services in accordance with our legitimate interest. Of course, when we use cookies or other online advertising technologies requiring us to do so, we will always ensure that we have duly obtained your prior consent.
5. WHAT PERSONAL INFORMATION DO WE COLLECT?
When you interact with us or our approved partners, you may provide us with the following categories of personal information (that may include sensitive information in accordance with applicable legislation).
If you are a Californian resident, please see the section "What personal information do we collect?" in Appendix 4 – Specific information for Californian residents.
Identifiers & Bottega Veneta profile information
This set of personal information enables us to identify you, manage your Bottega Veneta profile, provide you with customer service and assistance and, in some cases, to contact you, including by sending you relevant information and tailored marketing content on the ground of the legal bases set out in this privacy policy.
Transaction information & commercial information (including audio)
This set of personal information enables us to provide you with the products and services you have requested, manage your Bottega Veneta profile, provide you with relevant customer service and assistance, secure our communications and to manage and better understand our business.
Personal life information and inferences
This set of personal information enables us to always offer you the optimum service by understanding you better. We use it to manage your Bottega Veneta profile, provide you with relevant customer service and assistance and also, in certain circumstances, to contact you for example by sending you relevant information, updates and tailored marketing content.
User-generated content
This set of personal information enables you to provide us with personal information relating to you or to third parties. In certain circumstances it enables us to contact you.
Technical, electronic & localisation information
This set of personal information enables better delivery of the service you expect from us.
It could include personal information related to your interactions with us and allows us to manage your Bottega Veneta profile, provide relevant customer service and tailored marketing content, establish communications and conduct our business securely, assess and better understand our business, and optimise and manage our website and other means of communication.
6. WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?
When you interact with us, either online or in person, you may share with us your personal information when:
You buy a product or subscribe to a service;
You create a Bottega Veneta profile, join our loyalty scheme, participate in a contest, join a reward program or link your social media account to your Bottega Veneta profile;
You subscribe to our newsletter;
You interact with us or seek advice and share personal information through our websites, our social media pages, our sales associates in a store or via chat, phone or video calls, at a trade show, at events or through our customer services also through phone calls, or you book an appointment via our website;
You use your device to browse activity across different websites;
A personal shopper, or any other agent acting on your behalf interacts with us in particular to buy a product or subscribe to a service for you;
Your information is shared with us by our approved partners, with your prior consent where required.
Want to know more? You may be interested in the following sections of our Privacy Policy:
Why do we collect your personal information?
What personal information do we collect?
What personal information do we collect from third-party sources?
How do we collect your personal information?
What are your rights regarding your personal information?
7. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We mainly obtain information directly from you and process them by automated means when you interact with us. When you interact with us, either online or in person, we collect your personal information through:
Our sales associates (in stores or via chat, phone or video call) or our customer services (for example by phone or chat) when you share personal information with us;
Our websites or our applications, whether you are registered or not, by completing surveys, registration processes or forms. We may also use cookies or other online advertising technologies for this purpose;
Any means we make available to you - for example, when you buy a product, we may collect certain personal information relating to your payment such as the purchase price and date and product reference (we do not keep any of your personal banking information for longer than necessary to complete the transaction);
From third-party sources such as social media.
8. WHO ARE OUR THIRD-PARTY SOURCES?
We mainly obtain information directly from you. From time to time, we may also obtain information on you from third-party sources.
We will only gather such information when the third parties either have obtained your consent or are otherwise legally allowed to share such information. In certain limited circumstances, some third parties may be required to disclose your personal information to us.
For more information on our sharing of information with these third-party sources, please refer to the section With whom do we share your personal information?
9. SHOULD YOU ALWAYS SHARE YOUR PERSONAL INFORMATION WITH US?
You may not always be required to provide us with the personal information that we are asking you for: any personal information that is required is clearly marked as mandatory.
When you do not wish to share certain personal information with us, you may simply not provide it to us, or opt-out of the processing of your personal information when this option is offered to you.
However, if you choose not to provide certain personal information, you may not be able to benefit from some of our services or to purchase certain products for which the provision of such personal information is necessary.
We may ask you to provide us with personal information to meet certain legal requirements. In such cases, we will notify you in due time and advise you as to whether your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Want to know more? You may be interested in the following sections of our Privacy Policy:
Why do we collect your personal information?
What personal information do we collect?
How do we collect your personal information?
What are your rights regarding your personal information?
10. FOR HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
Our general approach is to retain your personal information only for as long as it is needed.
When you have a Bottega Veneta profile, a temporary record or subscribe to our newsletters, we generally retain your personal information for 5 years from the last interaction you initiated with us.
When you interact with our customer services, we generally retain the recordings of the calls for 40 days (unless a longer retention period is permitted by law), and the other personal information you have shared with us (including personal information shared by mail, chat or text message or when our interaction is transcribed) for 5 years from the last interaction you initiated with us.
We may retain personal information for a shorter or longer time, for instance, where we are obliged to do so in accordance with relevant legal, tax and accounting requirements.
Additional information for South Korean residents:
11. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We, Bottega Veneta , are strongly committed to keeping your personal information safe.
To do so, we design our services with your safety in mind. Within our group, we have dedicated teams managing and ensuring the security and privacy of your personal information. We have adopted specific technical and organisational security measures, in accordance with applicable laws and regulations, to protect personal information against accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access.
For example, whenever personal information is passed between your device and our servers, we ensure that it is encrypted using Secure Sockets Layer ("SSL") and/or other security methods. We implement Hyper Text Transfer Protocol over Secure Socket Layer ("HTTPS") in order to protect your connection to our website. All your personal information is stored on secured servers.
We have also established a specialised personal information security management system. For example, we strictly control the scope of authorisation of our employees who have access to the personal information that we collect and process. We thus disclose or provide access to your personal information only on a strict need to know basis to our employees or to the third parties listed in the section With whom do we share your personal information?, and only through secured systems. We regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorised access and use.
We conduct security and privacy protection training courses and tests on a regular basis to enhance our employees' awareness of the importance of protecting personal information. We take commercially reasonable steps to make sure that our business partners and third-party service providers are able to protect your personal information. Our employees and those of our business partners and third-party service providers who have access to your personal information are subject to enforceable contractual obligations of confidentiality and specific contractual privacy provisions.
In the event of a security incident resulting in any breach of personal information, as qualified by law, we have an emergency response plan in place to prevent the expansion of such security incidents. In addition, we will report such personal information breach to the relevant supervisory authority as required by applicable law, and inform you via an appropriate channel as and where required by applicable law.
Please also note that in order to keep your personal information secure, we may from time to time, have to reset your password.
However, you should be aware that no service can be completely secure, and you play a key role in keeping your personal information safe. For the best possible protection of your personal information outside the limits of our control, your devices should be protected (e.g. by updated antivirus software) and your internet service providers should take appropriate measures for the security of personal information transmission over the network (e.g. with firewalls and anti-spam filtering). You accept the inherent security implications of interacting over the Internet and will not hold us or our partners responsible for any security incident or breach of personal information unless it is due to our negligence.
If you have any concerns that your personal information has been put at risk, for example if someone could have found out your password, please contact us as soon as possible.
Want to know more? You may be interested in the following sections of our Privacy Policy:
Where do we store your personal information?
What are your rights regarding your personal information?
12. WHERE DO WE TRANSFER & STORE YOUR PERSONAL INFORMATION?
We operate globally and may transfer your personal information to other companies within Kering or to approved partners in locations around the world. We want you to have the best service and customer experience, whether online or in person all over the world. For this purpose, we may have to share your personal information outside the country where you have first shared it with us. When we do so, it will always be for the purposes described in this privacy policy and where we are satisfied with the levels of protection and security implemented in compliance with applicable privacy legislation. This sharing of your personal information is necessary to enable us to perform the contracts we have with you or take steps at your request, prior to entering into a contract, in order to offer you a global customer experience.
The personal information we collect from you will be mainly stored in servers located in the European Union, United States and Switzerland, where it will be afforded the level of protection required by applicable privacy legislation. However, this may vary depending on the country in which the information is collected or applicable legislation. For more information about the location where your personal information is stored, you can contact us at privacy@bottegaveneta.com(or see How can you contact us?)
13. WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share and disclose your personal information and other information you provide to us for business purposes with the categories of recipients listed below. We may also receive personal information about you from some of them as our third-party sources. The processing of personal information by such third parties relies on the legal bases listed for the relevant purposes in the section Why do we collect your personal information? (or the relevant appendix for your jurisdiction). If you would like more information about the sharing of your personal information, including the list of recipients, please contact our privacy team and Data Protection Officer at privacy@bottegaveneta.com (or see How can you contact us?)
Approved partners acting as service providers
Kering and other affiliates of our group
Retailers (including online), resellers, franchisees, licensees, delivery providers, fulfilment companies and transaction partners
Marketing services, advertising providers, communication (email, SMS, MMS) providers
IT service providers
Audit, law firms and similar corporate professional service providers, data analysis providers
Approved partners acting also on their own account
Retailers (including online), resellers, franchisees and licensees
Disclosure of transaction details to Riskified Ltd. and processing of transaction details by Riskified Ltd. in accordance with Riskified's Privacy Policy
Actual or potential buyers as part of a business transfer
Law enforcement body, regulatory body, government agency, court, lawyers to comply with laws and defend our rights and interests
At your request or for our legitimate interest or compliance with laws and regulations
14. HOW DO WE ADDRESS THE PRIVACY OF CHILDREN?
Protecting the safety and privacy of children is very important to us.
By creating your Bottega Veneta profile, or by registering through any means, or by placing an order, you confirm that you have reached the age of consent in your country of residence (or, if you are under the age of consent, that your parent(s) or legal guardian(s) also agree(s) to such registration or order when they can give you such authorization under the law of your country of residence).
If we become aware (including through a request from your parent(s) or legal guardian(s)) that we have inadvertently received personal information in contradiction to the above, we will delete such personal information from our records.
If you are a minor, and have created a Bottega Veneta profile, we may collect the categories of personal information mentioned in the section What personal information do we collect? , and use your personal information for the purposes listed in the section Why do we collect your personal information? ,unless prohibited by applicable laws. You, or your parent(s) or legal guardian(s), when permitted or required under the laws of your country of residence, may exercise over your personal information the rights listed in the section What are your rights regarding your personal information?
Want to know more? You may be interested in the following sections of our Privacy Policy:
Should you always share your personal information with us?
For how long do we keep your personal information?
How do we protect your personal information?
Where do we store your personal information?
What are your rights regarding your personal information?
15. WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION?
Subject to your applicable privacy legislation, you may be entitled to one or more of the following rights and exercise them on your own or via a legal representative acting on your behalf. We, Bottega Veneta, are committed to protecting your rights and allowing you to exercise them. You will never be discriminated against when you exercise your right in good faith under any applicable privacy law.
If you need any further information regarding your rights, how to exercise any of your rights, or if you have any complaints or questions regarding our privacy practices, please contact our privacy team and Data Protection Officer at privacy@bottegaveneta.comor by completing the form available here (or see How can you contact us?).
If you are a Californian resident, please see the section "What are your rights regarding your personal information?" in Appendix 4 – Specific information for Californian residents.
Right of access, rectification and erasure
Right to withdraw consent
Right to personal information portability
Right to restriction of processing
Right to object to processing
Deceased person rights to privacy
Right to lodge a complaint
Modalities of response to your requests, additional information or assistance
If you need any further information regarding your rights or how to exercise any of your rights, or if you have any complaints or questions regarding our privacy practices, please contact our privacy team and Data Protection Officer at privacy@bottegaveneta.comor by completing the form available here (or see How can you contact us?).
To help protect your privacy and maintain security, we will take steps and may require you to provide certain information to verify your identity before granting you access to your personal information or complying with your request.
Where permissible under applicable law, we reserve the right to charge a fee for instance if your request is manifestly unfounded or excessive, to cover the administrative costs incurred by your request. We will endeavour to respond to your request as soon as possible and in any case within the applicable timeframe.
16. CAN THE PRIVACY POLICY CHANGE?
We may occasionally make changes to this privacy policy, for example to comply with new requirements imposed by applicable laws or technical requirements. We will post the updated privacy policy on our website. We therefore encourage you to review this page every so often.
We may also notify you in case of material changes and, where required by applicable law, we will seek your consent to those changes.
If we wish to process your personal information for a new purpose not described in this privacy policy, where necessary we will inform you and where required we will seek your consent.
Want to know more? You may be interested in the following sections of our Privacy Policy:
What is covered by this privacy policy?
Who collects & uses your personal information?
What are your rights regarding your personal information?
17. DO WE USE COOKIES OR OTHER ONLINE ADVERTISING TECHNOLOGIES?
We use cookies to personalize content and ads, to provide social media features and to analyze our traffic data. We also share information on your use of our site with our social media, advertising and analytics partners. You can read more about any of our purposes or the vendors that we use by clicking on ‘Cookie Settings.' This preference center is accessible at any time through the ‘Cookie Settings' button located on every page.
When you visit any website or use an application, it may store or retrieve information using your browser, mostly in the form of cookies. This information might be personal information about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies.
At any time, you have the option to accept or decline the use of cookies using the on/off settings of the preference center, by clicking on the button below:
This function is not available for China, however, you are still able to switch on/off the cookies on your browser.
18. HOW CAN YOU CONTACT US?
If you have any questions regarding our privacy practices or how we handle your information, please contact our privacy team and Data Protection Officer by sending an email to privacy@bottegaveneta.comor by using the form available here.
APPENDIX 1 - Specific information for Australian residents ABOUT THE USE OF YOUR PERSONAL INFORMATION
Bottega Veneta will collect, hold, use and disclose your personal information for the following primary purposes.
If you would like more information, you can contact us at privacy@bottegaveneta.com (or see How can you contact us?)
To provide you with the products and services you have purchased or otherwise requested
We will use your personal information to manage our relationship with you and to perform our obligations under the contract you conclude with us when you purchase or otherwise request products or services from us. This can cover various activities such as internal accounting, processing your payment or delivery.
To manage your Bottega Veneta profile.
Once you have requested us to create your Bottega Veneta profile, via Bottega Veneta websites or any other means, including our customer service, your personal information will be linked to this profile, where we will keep all the information we have on you. This could include personal information we obtain directly from you as well as from other sources in accordance with applicable legislation. This could also include information about the purchases made when checking out as a guest or when checking out using a profile. The information in your Bottega Veneta profile is crucial to provide you with the Bottega Veneta personalized and tailored experience, and in some cases is necessary in order to access to some specific services or to purchase from our website, and thus it needs to be kept up to date for the best experience.
To provide you with tailored customer service and assistance.
You should have the same unified experience no matter how we communicate. Whether this happens in our stores, on our website, by chat, by phone or by video, and whether you contact us or we contact you ,we want to provide you with relevant and tailored customer service.
For this purpose of providing you the Bottega Veneta experience, we will collect, store, process, use, disclose and transfer your personal information and other information you submit to us to be able to identify you, to provide service to you, or to improve our products or services. This will allow us to provide you with the tailored assistance you are asking for or to share relevant information with you. In addition, when you contact us, we may retain the personal information or other information you share with us to always provide you with such a customised and personalised experience. This could happen if you are an existing or potential customer. Your personal information will be linked to your Bottega Veneta profile, if you have requested us to create one, or to a temporary record. Any messages you send us in any chat may be recorded or monitored for customer service or other reasons.
To provide you with a smooth and enjoyable customer experience, know you better to provide you with tailored answers, and to improve the quality and security of our services, we may rely on your consent, proceed in accordance with our contract with you, or take all reasonable steps to enter into a contract with you, or rely on our legitimate interest to improve our services.
To enable you to receive relevant information and tailored marketing content.
You will receive information and updates about us either at your request (with your prior consent where required by law) or when we are authorised by law to send you such information and updates directly, for instance after a purchase. Such communication can be global or local, and may include updates about our products and services, notifications, invitations to events, offers, surveys, etc.]
Our communications will be customised and specifically designed to be of interest to you, and will be updated with any new personal information linked to your Bottega Veneta profile. We will thus use your personal information to send you tailored communications or other customised advertisements or marketing campaigns. This use of your data includes some profiling activity.
To send you non-marketing communications.
Non-marketing communications may be sent upon your request, and/or may be important for your safety and the security of your personal information.
You may still receive such communications even when you opt-out from certain marketing communications. The information communicated may be necessary for the correct performance of our contract with you or be mandatory to comply with some of our legal obligations.
To manage our social networks
Bottega Veneta manages "Fan" pages available on several social networks. We may need to process the information made available by the different platforms or when you interact with our pages and publications.
To conduct our business securely and protect our activities and personnel.
To deliver our products and services safely to you, perform our contract properly or comply with some of our legal obligations, we will implement fraud prevention and detection measures. Such measures will allow us to adequately perform our contract with you and/or protect our legitimate interests in defending ourselves against fraud. We may notably implement measures to ensure that you are complying with our terms and conditions for sales, available on this website, offers and programs, and to prevent and detect non-compliance or fraud by you. This may include reviewing and assessing your dealings with us, your eligibility to participate in certain sales, offers and programs, your compliance with the terms and conditions of such sales, offers and programs, and undertaking enforcement action and/or disciplinary action where such non-compliance or fraud is suspected or identified.
To assess and better understand our business.
To manage our activities, perform our obligations under our contract with you and comply with our legal obligations, we may need to access and use some of your personal information for finance, management or legal purposes, or business-related analytics & market research activities.
For example, this could occur when we use the invoices we have issued in relation to your purchases for compliance or accountability purposes, or when we analyse personal information to understand the characteristics of our customers (what is the gender proportion, the average age etc.).
In certain limited circumstances, such activity may be based on our legitimate interest when related to business analytics & market research activities
To optimise and manage our website and other means of communication.
We may take certain measures involving the use of your personal information to administer, optimise and improve our means of digital or physical communications such as our website, our mobile application, or face-to-face interaction in our stores.
The use of your personal information will allow us to perform our contractual obligations or improve our services in accordance with our legitimate interest. Of course, when we use cookies or other online advertising technologies requiring us to do so, we will always ensure that we have duly obtained your prior consent.
APPENDIX 2 - Specific information for residents of Qatar, Vietnam, China, Kuwait, SAUDI ARABIA, Mexico, Chile, South Korea OR AZERBAIJAN about the use of your personal information
Bottega Veneta will collect, record, hold, organize, structure, store, update, adapt, combine, consult, use, transfer and disclose your personal information for the following purposes. Your personal information will not be further used for purposes incompatible or inconsistent with the purposes for which it was collected, unless permitted by the applicable legislation.
The processing of your personal information is justified on the legal bases set out in this section. The legal bases listed in this section will also apply when we share your data with third parties (as listed in the section With whom do we share your personal information?) for one of the purposes mentioned below.
When we require information from you for the below mentioned purposes, we generally request you to submit this to us voluntarily, i.e. you have the right to consent or not to consent to the collection and processing of your personal data. If you choose not to provide certain personal information, you may not be able to benefit from some of our services for which the provision of such personal information is necessary.
If you would like more information, you can contact us at privacy@bottegaveneta.com (or see How can you contact us?)
To provide you with the products and services you have purchased or otherwise requested
We will use your personal information to manage our relationship with you and to perform our obligations under the contract you conclude with us when you purchase or otherwise request products or services from us. This can cover various activities such as internal accounting, processing your payment or delivery.
To manage your Bottega Veneta profile.
Once you have requested us to create your Bottega Veneta profile, via Bottega Veneta websites or any other means, including our customer service, your personal information will be linked to this profile, where we will keep all the information we have on you. This could include personal information we obtain directly from you as well as from other sources in accordance with applicable legislation. This could also include information about the purchases made when checking out as a guest or when checking out using a profile. The information in your Bottega Veneta profile is crucial to provide you with the Bottega Veneta personalized and tailored experience, and in some cases is necessary in order to access to some specific services or to purchase from our website, and thus it needs to be kept up to date for the best experience.
To provide you with tailored customer service and assistance.
You should have the same unified experience no matter how we communicate. Whether this happens in our stores, on our website, by chat, by phone or by video, and whether you contact us or we contact you, we want to provide you with relevant and tailored customer service.
For this purpose of providing you the Bottega Veneta experience, we will collect, store, process, use, disclose and transfer your personal information and other information you submit to us to be able to identify you, to provide service to you, or to improve our products or services. This will allow us to provide you with the tailored assistance you are asking for or to share relevant information with you. In addition, when you contact us, we may retain the personal information or other information you share with us to always provide you with such a customised and personalised experience. This could happen if you are an existing or potential customer. Your personal information will be linked to your Bottega Veneta profile, if you have requested us to create one, or to a temporary record. Any messages you send us in any chat may be recorded or monitored for customer service or other reasons.
To provide you with a smooth and enjoyable customer experience, know you better to provide you with tailored answers, and to improve the quality and security of our services, we may rely on your consent, proceed in accordance with our contract with you, or take all reasonable steps to enter into a contract with you, or rely on our legitimate interest to improve our services.
To enable you to receive relevant information and tailored marketing content.
You will receive information and updates about us either at your request (with your prior consent where required by law) or when we are authorised by law to send you such information and updates directly, for instance after a purchase. Such communication can be global or local, and may include updates about our products and services, notifications, invitations to events, offers, surveys, etc.]
Our communications will be customised and specifically designed to be of interest to you, and will be updated with any new personal information linked to your Bottega Veneta profile. We will thus use your personal information to send you tailored communications or other customised advertisements or marketing campaigns. This use of your information includes some profiling activity.
To send you non-marketing communications.
Non-marketing communications may be sent upon your request, and/or may be important for your safety and the security of your personal information.
You may still receive such communications even when you opt-out from certain marketing communications. The information communicated may be necessary for the correct performance of our contract with you or be mandatory to comply with some of our legal obligations.
To manage our social networks
Bottega Veneta manages "Fan" pages available on several social networks. We may need to process the information made available by the different platforms or when you interact with our pages and publications.
To conduct our business securely and protect our activities and personnel.
To deliver our products and services safely to you, perform our contract properly or comply with some of our legal obligations, we will implement fraud prevention and detection measures. Such measures will allow us to adequately perform our contract with you and/or protect our legitimate interests in defending ourselves against fraud. We may notably implement measures to ensure that you are complying with our terms and conditions for sales, available in this website, offers and programs, and to prevent and detect non-compliance or fraud by you. This may include reviewing and assessing your dealings with us, your eligibility to participate in certain sales, offers and programs, your compliance with the terms and conditions of such sales, offers and programs, and undertaking enforcement action and/or disciplinary action where such non-compliance or fraud is suspected or identified.
To assess and better understand our business.
To manage our activities, perform our obligations under our contract with you and comply with our legal obligations, we may need to access and use some of your personal information for finance, management or legal purposes, or business-related analytics & market research activities.
For example, this could occur when we use the invoices we have issued in relation to your purchases for compliance or accountability purposes, or when we analyse personal information to understand the characteristics of our customers (what is the gender proportion, the average age etc.).
In certain limited circumstances, such activity may be based on our legitimate interest when related to business analytics & market research activities
To optimise and manage our website and other means of communication.
We may take certain measures involving the use of your personal information to administer, optimise and improve our means of digital or physical communications such as our website, our mobile application, or face-to-face interaction in our stores.
The use of your personal information will allow us to perform our contractual obligations or improve our services in accordance with our legitimate interest. Of course, when we use cookies or other online advertising technologies requiring us to do so, we will always ensure that we have duly obtained your prior consent.
APPENDIX 3 - Specific information on text and instant messages for residents of the United States or Guam residents
This section applies when you provide prior express consent to receive text messages or instant messages from Bottega Veneta . Messages that you may receive from us may include one time or recurring text or instant messages relating to our products, our services, our activities or including any other information that you have requested. At enrollment for recurring messaging programs, we will specify the approximate frequency of messages.
You may opt-out of receiving future messages by texting STOP to the number indicated in our message. For help or for more information, you may contact us at privacy@bottegaveneta.com (or see How can you contact us?).
Messages are subject to the terms and conditions of your mobile carrier. Standard message and data rates may apply. Marketing and non-marketing text and instant messages may be sent to your mobile number using an automatic dialing system.
We cannot guarantee timing or receipt of the messages, as this may be affected by forces outside of our control. In the event that a message is delayed, or not received, we are not responsible for any related impacts.
You agree to provide us with a valid mobile number. If you change your mobile phone number, you agree to opt out of receipt of texts and instant messages prior to changing your mobile number.
Appendix 4 – Specific information for Californian residents
What personal information do we collect
General information
Category |
Purpose of processing |
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers, including information about your vehicle. |
This set of personal information enables us to identify you, manage your Bottega Veneta profile, provide you with customer service and assistance and, in some cases, to contact you, including by sending you relevant information and tailored marketing content. In addition, some of our goods may be equipped with tags (e.g. RFID or NFC) and/or a printed code, which could be associated with your personal information, in order to detect security incidents and to protect against malicious, deceptive, fraudulent or illegal activity. |
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, your name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. |
This set of personal information enables us to identify you, manage your Bottega Veneta profile, provide you with customer service and assistance and, in some cases, to contact you, including by sending you relevant information and tailored marketing content. |
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
This set of personal information enables us to provide you with the products and services you have requested, manage your Bottega Veneta profile, provide you with relevant customer service and assistance, secure our communications and to manage and better understand our business. |
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement. |
This set of personal information enables us to always offer you the optimum service by understanding you better. We use it to manage your Bottega Veneta profile, provide you with relevant customer service and assistance and also, in certain circumstances, to contact you for example by sending you relevant information, updates and tailored marketing content. |
Geolocation data. |
This set of personal information enables better delivery of the service you expect from us. It could include personal information related to your interactions with us and allows us to manage your Bottega Veneta profile, provide relevant customer service and tailored marketing content, establish communications and conduct our business securely, assess and better understand our business, and optimise and manage our website and other means of communication. |
Audio, electronic, visual, thermal, olfactory, or similar information. |
This data (e.g. recordings of customer service calls, tags (e.g. RFID or NFC) and/or printed codes which could be associated with your personal information) is processed to answer your queries, detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, and for compliance management. |
Characteristics of classes protected under federal or California law
We will always try to avoid collecting and using the information in the list below. However, this may occur in cases where no other option is available. In this event, we will take steps to minimise the data collected, use the highest level of care and always comply with the applicable privacy legislation (in particular, by seeking for your consent where required).
It could include familial status, disability, sex, national origin, religion, color, race, sexual orientation, gender identity and gender expression, marital status, veteran status, medical condition, ancestry, source of income, age, or genetic information.
Categories of information collected over the past 12 months.
Please note that the categories mentioned in this section What personal information do we collect? also represent the categories of personal information that we have collected over the past 12 months.
DO WE "SELL" OR "SHARE" YOUR PERSONAL INFORMATION?
As set out in our Cookie Policy, if you choose to enable third party cookies via Cookie Settings, third parties (such as approved analytics and advertising partners) will collect your personal information via automated technologies on our websites, primarily in an effort to provide you with content and advertisements that may be of interest to you and on the legal bases set out in this privacy policy. The choice is yours. You may elect not to send your personal data to them at any time.
Please note that deciding not to share your information via third party cookies does not mean you will stop seeing ads, but these ads will not be tailored to you based on information derived from your activities on our websites.
Please also note that depending on your selection, we may still share your information in ways that are not a "sale" or "sharing" under California law, such as with our service providers, for our own online advertising purposes.
WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION?
If you are a Californian resident, subject to certain conditions and limitations, you may have the following rights with respect to personal information about you:
Right of access - You may be entitled to request that we disclose to you personal information we have collected about you, in the preceding 12 months, the categories of sources from which the information was collected, the purposes of collecting the information, the categories of third parties we have shared the information with, and the categories of personal information that have been shared with third parties for a business purpose.
Right of data portability – In some instances, you may have the right to receive the information about you in a portable and readily usable format.
Right to have personal information erased – Subject to certain conditions, you may be entitled to request that we delete personal information about you. We will not delete personal information about you when the information is required to fulfill a legal obligation, is necessary to exercise or defend legal claims, or where we are required or permitted to retain the information by law.
If you chose to exercise any of these rights, we will not discriminate against you on the basis of choosing to exercise your privacy rights. We may, however, charge a different rate or provide a different level of service to the extent permitted by law.
If you are a California resident you also have the right to submit a Shine the Light Request, which means you may request that we provide you with a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, as well as the identity of those third parties. Any such disclosures will be made consistent with your choices in Cookie Settings. You may contact us at the information below for a listing.
Verification of your request
Before providing you with the above rights, we must be able to verify your identity. In order to verify your identity, you will need submit information about yourself, including, to the extent applicable, providing your account login credentials or other account information, answers to security questions, your name, government identification number we already have on file, date of birth, contact information, or other personal identifying information. We will match this information against information we have previously collected about you to verify your identity and your request. To the extent you maintain an account with us, we will require you to login to that account as part of submitting your request. If we are unable to verify your identity as part of your request, we will not be able to satisfy your request. We are not obligated to collect additional information in order to enable you to verify your identity. For deletion requests, you will be required to submit a verifiable request for deletion and then to confirm separately that you want personal information about you deleted.
How to make your request
You may make one request per calendar year. In your request, please attest to the fact that you are a Californian resident and provide a current California address for your response. You may request this information in writing by contacting us at privacy@bottegaveneta.com , by completing the form available here or calling our toll-free number +1 646 889 1945.
When can you expect to hear from us
We will confirm receipt of your request within 10 business days and provide information about how we will process the request, including the verification process and expected response time. Please allow up to forty-five (45) days for a response, from the day the request is received. We may require an additional forty-five (45) calendar day extension.
Additional Information: to the extent permitted by applicable law, we may charge a reasonable fee to comply with your request. This statement is available in alternative formats upon request. Please contact privacy@bottegaveneta.com or +1 646 889 1945 to request this statement in an alternative format.
Date: September 2024
1. General Provisions
1.1. These general terms and conditions of sale ("General Terms") describe the terms on which BV ECOMMERCE SRL, a company incorporated under the laws of Italy, with a share capital of 10.000,00 € with registered office at 1 Località Conti Maltraverso, 36054 Montebello Vicentino, Italy registered with the Italian Register of Enterprises of Vicenza under no.04279060240, with VAT number 04279060240, subject to the management and coordination of Kering Holland N.V ("BOTTEGA VENETA", "we", "us", "our"), sells, and a consumer ("you") purchases, BOTTEGA VENETA products ("Products") through the website https://www.bottegaveneta.com/br/ ("Website").
1.2. Our General Terms will apply to any contract for the sale of Products by BOTTEGA VENETA to you through the Website ("Contract").
1.3. The sale of Products through the Website is only available to consumers, meaning natural persons who act for purposes of personal consumption (i.e., for purposes extraneous to their trade, business, craft and profession and not for profit). If you are under the age of majority, you must expressly confirm that you have obtained the consent of a parent or legal guardian to purchase a Product, before submitting an order.
1.4. You will be asked to agree to our General Terms and to the Terms of Use of our Website ("ToU") before placing an order. We therefore advise you to read these documents carefully, and in particular our General Terms, before proceeding with any purchase, and save or print a copy for future reference. If you do not agree to our General Terms and/or the ToU, you will not be able to order any Products from the Website.
1.5. We reserve the right to amend or update all or part of our General Terms from time to time, and when we do so, we will publish the revised version of our General Terms and indicate the "Last Updated" date at the top of such revised General Terms. The Contract between you and us is governed by our General Terms in force at the time you place an order.
1.6. Our General Terms should be read alongside, and are in addition to, our Privacy Policy at https://www.bottegaveneta.com/en-br/legal-notices/privacy-policy/privacy-policy.html which tells you how we use your personal data, and our Cookie Policy at https://www.bottegaveneta.com/en-br/legal-notices/cookie-policy/cookie-policy.html .
2. Product Information and Availability
2.1. Information on our Products (along with the corresponding Product codes) and relevant prices are available on the Website.
2.2. Pictures of the Products displayed on the Website are for illustrative purposes only. Although we have made every effort to display the Products accurately, we cannot guarantee that a device's display of our Products accurately reflects them. In particular, the colors, fabric, shade, grain, texture of the Products shown on your screen may vary from those on the actual Product. Therefore, you should rely exclusively on the description of the Products and their characteristics as mentioned on the Website.
2.3. The sale of Products through the Website being available to consumers for personal use only, we reserve the right to refuse orders on legitimate grounds, notably when the Products are ordered in abnormal quantities and/or in such quantities that it can be assumed that they may have been purchased for commercial purposes or other unauthorized or illegal activities. These restrictions may include orders placed by, or under, the same account, the same payment method and/or orders that use the same billing and/or shipping address. You cannot purchase more than two (2) identical Products per order. The maximum number of items per order is ten (10).
2.4. We may change or discontinue a Product or any of its features, as described on the Website, at any time without notice (this does not affect the Products for which an Order Confirmation, as defined below, has already been issued at the time of the change). During the purchasing process, we will inform you if your order cannot be processed, in whole or in part, due to the unavailability of one or more ordered Products. If one or more ordered Product(s) are unavailable, your order will be totally or partially cancelled (as the case may be), and you shall pay only the price of the available Product(s).
2.5. In the event your connection to the Website fails, your selection of Products may be lost. In such case you will be required to re-enter your selection. Please note that Products in your shopping cart are not reserved and may be purchased by other customers. In no event we shall be liable to you for the unavailability of a Product following a failure or loss of your connection to the Website.
3. Prices
3.1. Prices of Products are indicated on the Website in Brazilian reais and are inclusive or not of all applicable taxes and charges depending on the delivery country. Prices do not include delivery charges, which, if any, shall be added to the price of the Products and will be communicated to you during the checkout process before you confirm your order.
You are in a country where an option to pre-pay Import Charges (e.g. local taxes and customs duties) is available
The amount displayed on the Website is not the customs value of the purchase and is including a disbursement, covering all applicable customs duties and taxes for which you are liable to pay as importer of record. We guarantee no additional charges on delivery. We are fully responsible for paying import charges (on your behalf) as will be determined by the delivery destination country upon import of the Products. Prices include also a disbursement covering delivery charges / transport costs to the delivery address given by you.
You are in a country where an option to pre-pay Import Charges is not available
The amount displayed on the Website is not including local tax and customs duties. It is the customs value of the purchase made by you. You are fully responsible and liable to pay all applicable import tax and customs duties as importer of record to the relevant authorities as determined by the authorities of the delivery destination country, and we shall have no responsibility or liability in connection with the foregoing. Prices include a disbursement covering the delivery charges / transport costs to the delivery address given by you.
3.2. We make all reasonable efforts to ensure that all prices for the Products displayed on the Website are correct. In the unlikely event of a Product being mispriced (incorrect price or typographical error in the price shown), we will cancel your order and terminate the Contract.
3.3. Without prejudice to the above, we reserve the right to change the Products prices at any time and without notice, but such changes will not apply to Products for which we have received a purchase order.
4. Placing an order - Formation of the Contract
4.1. When placing an order, you may be required to create an account/profile with us and will be asked to complete certain required fields. By choosing "Create my profile", you confirm that you agree to our Privacy Policy.
To purchase Products on the Website you must follow our instructions on how to place an order:
(i) Select the Product(s) you are interested in buying and choose the size, color (if more than one color is available) and quantity (subject to the restrictions set forth in Section 2.3),
(ii) Include the selected Products in the basket by clicking "add to basket",
(iii) Fill in the order form with your personal information (name, address, email, telephone, shipping/billing address),
(iv) Select your payment method,
(v) Accept our General Terms and the ToU,
(vi) If applicable, confirm that you have read and understood our Privacy Policy as a guest,
(vii) Place your order through the Website by clicking "proceed to payment".
4.2. Before placing your order, you will be given the opportunity to review your selection, check the total price and correct any errors.
4.3. By placing an order, you agree to pay the price of the ordered Products.
4.4. Once you place your order, the Contract between you and us will be formed and you will receive an email from us confirming your order ("Order Confirmation"). Notwithstanding the foregoing, we reserve the right to cancel your order and terminate immediately our Contract with you, in whole or in part, without liability to you, on legitimate grounds such as:
(i) We are unable to obtain authorization for your payment; or
Fraudulent, illegal or unauthorized activities, including suspected purchases for commercial purposes, are reported or suspected.
In the above situations, we will send you an email informing you of the cancellation of your order and the termination of the Contract between you and us.
4.5. The Order Confirmation will include the order number, all the information required by applicable law, including without limitation, basic information on the purchased Products, the price and the shipping address. The details of your accepted orders are available under "My account" or "My profile" if you have created an account/profile.
4.6. Once you receive the Order Confirmation you can no longer cancel or modify your order without prejudice to your statutory rights according to Sections 9 and 11.
5. Payment
5.1. You must pay the price of the Products (including applicable VAT, sales taxes or other taxes), the cost of any additional services you order (e.g., additional costs for personalized Products), if applicable, and the associated delivery charges, if any.
5.2. We accept payments made in the currency specified for the country of the shipping destination with the payment methods proposed to you before you confirm your order. We may offer methods of payment (such as Klarna or Paypal) for which you shall accept payment service provider's terms and conditions. These terms and conditions can be found by clicking on the link communicated to you before you confirm your order. We accept no liability in respect of your use of the payment method concerned. Such payment method may not be available for all purchases and whether you are eligible to use it as a payment method will be determined by payment service provider on a case by case basis.
5.3. You will not be charged until your order has shipped.
5.4. If your payment cannot be processed for any reason, we will cancel your order and our Contract with you will end immediately, without liability to you. We will inform you of this in writing.
5.5. You are responsible for the relevant charges or fees, if any, applied by your card issuer, bank or other payment institution as a result of our processing of your payment.
5.6. For each order, we will issue an electronic invoice for the purchased Products, and you agree to such form of invoicing. The e-invoice will be established based upon the information provided by you at the time of submitting the order.
6. Pre-Order of Products
6.1 From time to time, we may offer the possibility to pre-order certain selected Products on the Website before they are available to purchase from the stores or the Website ("Pre-Order Products"). You can add to basket the Pre-Order Product and finalize the procedure for placing an order under Section 4. The thirty (30) days delivery term set out in Section 7.3 will apply to Pre-Order Products only when we notify you that the Pre-Order Product is available/has shipped.
6.2 Please note that for Pre-Order Products, payment is not processed at the time of the reservation of the Pre-Order Product but when the Pre-Order Product has shipped.
7. Shipping, Delivery and Collection
7.1. The purchased Products will be delivered exclusively in Brazil.
7.2. The purchased Products shall be delivered by a courier service selected by us ("Courier"). Products shall be delivered either to the address indicated by you in the order form or to one of our stores offering a pick-up in store service in the shipping country, as selected by you ("Selected Store"). We are not responsible for any delivery problems arising from incomplete or incorrect address details supplied by you. Please note that we will not deliver to PO Boxes, address of freight forwarders, or hotels (we may exceptionally accept to deliver the Product(s) to an hotel but please note that such a delivery is, in any event, subject to our prior and express approval).
7.3. We will take all reasonable steps to deliver the purchased Products or make them available for collection at your Selected Store within the estimated periods communicated to you during the checkout process before you place your order, and in no event later than thirty (30) days as of the Order Confirmation, except in case of force majeure.
7.4. We will send you an email to notify you when your order has been shipped ("Order Shipping Confirmation"). If the delivery has not occurred within thirty (30) days of the Order Confirmation, you may (i) notify us of the suspension of the payment of all or part of the price until we deliver the Product or (ii) specify a date for delivery and, if this new delivery date cannot be met, you may terminate the Contract and we shall refund you all sums paid under the Contract within fourteen (14) days from the date you terminate the Contract.
A copy of the invoice will be sent to you in a separate email from the Order Shipping Confirmation and will be included in the package containing your order.
7.5. Upon delivery of the Products by the Courier, we recommend that you (or the person designated by you):
verify that the number of packages delivered corresponds to that indicated on the delivery note;
verify that the packages and their seals are intact, undamaged, not wet or altered in any manner;
Any claim with respect to damage to packages or discrepancies in the number of packages must be notified in compliance with applicable law.
7.6. You can track the status of your shipment by clicking on the link included in the Order Shipping Confirmation.
7.7. If you have opted to collect the Products at your Selected Store, you will have a limited period of time indicated to you by email, to collect them. In order to collect the Products in store you will need to show your Order Confirmation and a personal identity document. If you have designated a person to collect the Products, such person will have to provide a proxy duly signed by you together with a copy of your personal identity document). If you (or a person designated by you to collect the Products) fail to collect the Products within this timeframe, we will be entitled to cancel the Contract and refund the price of the Products to you.
8. Risk and Title
8.1. Delivered Products remain our property until full payment of the purchase price. Accordingly, title in the Products shall pass to you upon delivery.
8.2. The risk of loss of, damage to, and/or destruction of, the Products shall pass to you when you (or a person designated by you and other than the carrier) take physical possession of the Products at the delivery address given by you or upon the collection of such Products by you, or such person designated by you from your Selected Store.
9. Right of withdrawal and Returns
9.1. You have the right to withdraw from the Contract without giving a reason within seven (7) days from the date on which you (or the person designated by you) take physical possession of the Products or, in case of multiple packages delivered for the same order, the last package delivered.
9.2. To exercise your right of withdrawal, you must inform us of your decision to withdraw from the Contract by an unequivocal statement by:
e-mail to customercare.en.br@bottegaveneta.com or customercare.pr.br@bottegaveneta.com
post to BOTTEGA VENETA – 1 Località Conti Maltraverso, 36054 Montebello Vicentino,
online.
You may use the model withdrawal form at the end of our General Terms, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired (see Section 9.1).
9.3. If you withdraw from the Contract, we shall refund you all amounts received from you, including the delivery charges, (except the additional costs resulting from your choice of a type of delivery other than the least expensive delivery method we offer), without undue delay and in any event not later than fourteen (14) days from the date on which we are informed about your decision to withdraw from this contract. We will refund you using the same payment method that you used when you placed your initial order, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the Products back.
9.4. You shall send back the Products or hand them over to us to the address indicated in the instructions enclosed with the return label, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the Contract to us. The deadline is met if you send back the Products before the period of 14 days has expired.
9.5. You will have to bear the direct cost of returning the Products if you do not use the enclosed return label.
9.6. The Products shall be returned in their original condition, unaltered, unused, undamaged, in their original packaging and with original tags and labels attached along with all accessories and related documents (e.g., instructions booklet, Product certificates, etc.) if any.
9.7. If a returned Product does not meet the conditions for its return, as listed in Section 9.7 above, we will send back such Product to you to the address you indicated in the return form, or if such address is not valid, to the address communicated by you when you placed the order. This return will occur within fourteen (14) days from the date we informed you of the rejection of the returned Products, unless a force majeure event, an event beyond our reasonable control or any unforeseeable circumstance occurs.
9.8. You are liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products.
9.9. If return in store is available (please refer to the instructions enclosed with the return label), you can also return the Products purchased through the Website to any of our stores located in Brazil at https://bottegaveneta.com/en-br/StoreLocator within the timeframe indicated in Section 9.4 above.
9.10. The provisions of Sections 9.1 to 9.9 will apply in addition to our Return Policy at https://www.bottegaveneta.com/en-br/legal-notices/return-policy/return-policy.html.
11. Lack of Conformity - Defects
11.1. If you find that a Product sold by us on the Website has defects, is not as described or is incomplete, please contact immediately our Client Services by calling +551130905175 (EN) or +551130905176 (PT) or by sending an email to customercare.en.br@bottegaveneta.com or customercare.pr.br@bottegaveneta.com.
11.2. We provide a warranty for any lack of conformity to the Contract of the Products we have sold to you on the Website, under the conditions set forth in the Brazilian Consumer Code. Under the statutory warranty of conformity, we are responsible for any lack of conformity that becomes apparent within 90-day term as of the date on which you (or the person designated by you) took physical possession of the Products either at the delivery address communicated by you or at the Selected Store. For hidden defects, this deadline is counted as of when the defect becomes apparent. According to Brazilian law, if the defect is not remedied within a maximum period of 30 (thirty) days, the consumer may demand, alternatively and at his choice: (i) the replacement of the product with another of the same kind in perfect conditions of use; (ii) immediate restitution of the amount paid, monetarily restated, without prejudice to any losses and damages; (iii) a proportional reduction in the price..
11.3. Damage, alteration or modification to the Products caused by you is not a defect or a lack of conformity. For example, without limitations, any damage caused by extensive use or wear; improper use (such as direct exposure to the sun light or heat, contact with liquid, rain or food); normal tear and wear; non-observance of applicable care and/or cleaning instructions, are not defects or a lack of conformity. Likewise, variations in the texture, natural markings or irregularities of natural Products (such as leather or fabric) are inherent to the Product and not defects. Some clauses of this paragraph may not be enforceable in your jurisdiction according to local law.
11.4. In the event you request the repair, replacement or return of a Product due to defect or due to the Product not being as described or being incomplete pursuant to this Section 11, we will bear the delivery costs for returning the Products to be repaired, replaced or returned, as well as any costs to deliver back to you the repaired or replaced Products.
12. Liability
12.1. Nothing in our General Terms seeks to exclude or limit our liability for:
personal injury or death resulting from our negligence;
fraud or fraudulent misrepresentation;
breach of any obligations implied by applicable consumer protection laws; or
any other cause of action which cannot be limited or excluded under applicable law.
12.2. Subject to the above, we will remain liable for damages, caused by our breach, that you suffer in respect of all claims and causes of action, arising under or in connection with our General Terms and each Contract except for any delay or failure to perform any of our obligations under our General Terms if such delay or failure is caused by a force majeure event.
13. Guarantee of Authenticity and Intellectual Property Rights
13.1. We guarantee the authenticity of all Products purchased on our Website.
13.2. BOTTEGA VENETA trademarks, whether figurative or not, service marks, all other marks, brand names, logos used on the Products, the accompanying accessories and/or the packaging, whether registered or not, together with all photographs, illustrations, images relating to the Products, trade or business names, domain names and URLs are and remain the exclusive property of Luxury Goods International S.A (a Swiss corporation successor of the Intellectual property rights of Bottega Veneta S.A. with U.I.D. number CHE-106.823.696) and are protected by applicable copyright, trademark, or other intellectual property laws around the world. Luxury Goods International S.A reserves all such rights.
14. Promotions and Special Offers
14.1. We may offer you promotions and special offers from time to time. The terms of such promotions and special offers will be specified on the Website (e.g., start and end date of the promotions and offers; minimum order value, if any). Promotions and offers cannot be used in conjunction with any other promotion or offer. To receive the discount or offer applied, you must place your order within the specified date range. The promotional or special offer code must be entered at the time of checkout.
14.2. Exceptionally, we can reserve the right to refuse to allow you to participate in the promotion or special offer on legitimate grounds (for example, if we think you are acting fraudulently).
15. Personalized Products
Please review your personalized text carefully before submitting your order. Once your payment is validated, the personalized text you requested will be reproduced strictly as submitted by you and may not be modified.
Personalized Products shall not include any content that:
infringes anyone's copyright;
infringes any other rights, such as a trademark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality;
breaches any applicable law (including, without limitation, any criminal law) or regulation;
is false, inaccurate, misleading, harmful, offensive, abusive, threatening or defamatory;
misrepresents identity or impersonates any person;
includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person;
contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group or is otherwise inappropriate;
may harass, upset, embarrass, alarm or cause needless annoyance, inconvenience or distress to any person;
gives the impression that it emanates from or has been approved by us;
promotes or assists any unlawful act; or
impacts our brand in a negative way.
We may refuse your order without liability to you if you do not comply with the conditions set out in this Section.
16. Applicable Law and Jurisdiction
16.1. Our General Terms and, therefore, the Contracts entered into with you, shall be governed by and will be interpreted in accordance with the laws of Brazil.
16.2. Any disputes arising out of, or relating to, our General Terms and the Contracts shall be submitted to the jurisdiction of the courts where you reside or your domicile is located.
17. Contact us
For further information and assistance with the Website, you may contact us in one of the following manners:
By sending us a communication to BOTTEGA VENETA 1 Località Conti Maltraverso 36054 Montebello Vicentino, Italy;
By sending us an email at customercare.en.br@bottegaveneta.com or customercare.pr.br@bottegaveneta.com;
By calling us at calling +551130905175 (EN) or +551130905176 (PT);
or via the contact form in the Client Services section of our Website.
Model Withdrawal/Cancellation Form (complete and return this form only if You wish to withdraw from the Contract)
To BOTTEGA VENETA 1 Località Conti Maltraverso 36054 Montebello Vicentino, Italy - customercare.en.br@bottegaveneta.com or customercare.pr.br@bottegaveneta.com, I/We(1) hereby give notice that I/We(1) withdraw from my/our(1) contract of sale of the following goods(1)/for the provision of the following service(1), Ordered on(1)/received on(1), Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date (1) Delete as appropriate |
TERMS OF USE OF THE WEBSITE
Date: September 2024
Welcome to https://www.bottegaveneta.com/br/ (" Website").
The Website is owned by Luxury Goods International S.A. (« L.G.I. »), a Swiss corporation successor of the Intellectual property rights of Bottega Veneta S.A., with registered office at Via Industria, CH-6814 Cadempino, Switzerland, VAT number CHE-116.302.252 and U.I.D. number CHE-106.823.696.
PLEASE READ THE FOLLOWING TERMS OF USE OF THE WEBSITE (the "ToU") CAREFULLY BEFORE USING THE WEBSITE.
These ToU applies to your access to, and use of, the Website, and the services available through the Website ("Services").
When accessing the Website and using the Services for the first time, you will be asked to agree to these ToU. If you do not agree to be bound by these ToU, you must cease using the Website or the Services.
We reserve the right to amend or update all or part of these ToU from time to time at our discretion. We will always post the most current version of these ToU on the Website and display the "Last Updated" date to reflect the date of the changes. Please consult these ToU from time to time to take notice of any changes we made, as they are binding to you.
Please note that, when visiting the Website for the first time after changes to the ToU have been uploaded, you will be asked to agree to the updated ToU. If you do not agree with the revised ToU, please stop using the Website.
1. Accessing the Website, Registration and Subscription to the Services
1.1. You are responsible for making all the necessary arrangements for you to have access to the Website. You may set-up an account or subscribe on the Website to our Services as available from time to time, using an email address and password ("Account Details"). You are responsible for maintaining the confidentiality and security of your Account Details and accept sole risk for all activities that occur under them (including the activities of persons who access our Website using your Account Details). You agree to notify us if you become aware of, or suspect, any unauthorized use of your Account Details. Any information and details provided by you to us must be accurate, true and up to date in all respects and at all times.
1.2. We advise parents or guardians of minors or guardians of adults under guardianship using the Website that is important that they communicate with such minors or adults under guardianship, as applicable, about their safety online and potential risks on them.
2. Privacy and Cookie Policies
2.1 Our Privacy Policy governs the use and processing of the personal data we collect from, or provided by, you through the Website. Before uploading or providing any personal data to the Website, please read carefully our Privacy Policy https://www.bottegaveneta.com/en-br/legal-notices/privacy-policy/privacy-policy.html .
2.2 The Website uses cookies to monitor browsing preferences. If you have allowed cookies to be used, please consult our Cookie Policy https://www.bottegaveneta.com/en-br/legal-notices/cookie-policy/cookie-policy.html to find out the type of personal data that may be processed by us.
3. Use of the Website
3.1 You agree that in using the Website, you will not:
a. provide false or otherwise misleading information or impersonate another person;
b. use anyone else's account without the permission of the account holder;
c. use the Website in any way that interrupts, causes or may cause damage to the Website, impairs the Website's availability or accessibility or renders the Website less efficient;
d. circumvent or attempt to circumvent the Website's security measures and tamper with the technology that forms part of the Website;
e. obtain or attempt to obtain any information, materials or documents not purposely made available through the Website through any means (such as personal data, financial or other confidential or sensitive information);
f. breach any applicable law;
g. use the Website for any unlawful purpose or in a way which infringes the rights of any third parties;
h. upload, post or otherwise transmit via the Website any content that:
(i) is misleading, harmful, threatening, abusive, harassing, defamatory, offensive, violent, obscene, pornographic, vulgar, libellous, racially, ethnically, religiously or otherwise inappropriate;
(ii) constitutes unauthorized disclosure of personal data or confidential information;
(iii) infringes the intellectual property rights of any party;
(iv) contains viruses or other form of malware.
3.2 We reserve the right to cancel your registration or subscription, and/or block your account and/or deny, restrict, suspend, or terminate your access to the Website and to the Services at any time, without notice and without liability to you, if your use of the Website is in breach of any of your obligations under these ToU, or any other provisions of these ToU, without prejudice to any other remedies available to us under applicable law and under these ToU.
3.3 You also have the right to cancel your registration or subscription at any time.
4. Electronic Services
Certain parts of the Services may need to be provided through electronic communication channels (e.g. e-mail, SMS, phone). You agree that we may contact you for Services - related issues - by SMS, e-mail or other electronic technology and you acknowledge that, in some jurisdictions, use of the mobile services may result in charges imposed on you by your network provider and that you will be responsible for such charges.
5. Intellectual Property Rights
5.1 Our Website and all of the information and materials included on it including the design, layout, look, appearance, graphics, organization of the contents of the Website, photographs, images, illustrations, text, fonts, video, music, sound, audio clips, logos, trademarks - whether they are registered or not, figurative or not - all other marks, service marks, brand names, trade or business names, domain names and URLs, software (" Content") are either owned or licensed by us, and are protected by applicable copyright, trademark, patent or other intellectual property laws around the world. We reserve all such rights.
5.2 You are permitted to download and print Content from the Website for your personal use but are not allowed to use such Content for any commercial or business purposes. You must not copy or reproduce (except where the copy or reproduction is made for personal non-commercial use), publish, disclose, distribute, provide to the public, republish, communicate, display, remove, delete, add to, the Website Content or create derivative works of any of the Website Content for any purpose, unless authorized to do so in writing by us or our licensors.
5.3 Any use which is not expressly permitted by these ToU is prohibited. Unauthorized use of the Website or the Content contained on it may violate applicable intellectual property laws or other laws.
6. Submitted Materials
6.1. We appreciate hearing from you. You acknowledge and agree that any suggestion, proposal, creative ideas, concepts, photos, text or any other contents and materials (with the exception of personal information) uploaded or sent to us through this Website or otherwise (" Submitted Materials") will be considered non confidential and non-proprietary. You retain all of your ownership rights in the Submitted Materials, but by uploading Submitted Materials, unless otherwise explicitly stated by you, you hereby grant us a worldwide, irrevocable, free of charge, non-exclusive license to use, operate, store, copy, reproduce, modify, publish, distribute and make it available to third parties any such Submitted Materials, or any part thereof, in any form and media now known or which shall become known in the future for any purpose, including advertising, promotional or products development or other commercial purposes, and for the duration of protection of such Submitted Materials.
6.2. Whenever you upload content or Submitted Materials to our Website, or make contact with other users of our Website, you must comply with the "Use of the Website" provisions set out above in Section 3.1.
6.3. You are fully responsible for the content or accuracy of any Submitted Material or any postings you make.
6.4. We reserve the right to reject or delete any Submitted Materials or remove any postings you make on the Website, for any or no reasons, including if such Submitted Materials or postings, in our judgment, violate these ToU and in particular do not comply with the "Use of the Website" provisions set out above in Section 3.1.
7. Links
Links to Third Party Sites
7.1 The Website may include links to third-parties' websites (" Linked Sites"). We have no control over such Linked Sites and will not be responsible or liable for the availability of the Linked Sites or for their content.
7.2 These links are provided solely for your convenience to provide further information and the inclusion of such links does not constitute, and should not be interpreted as, in any way, an endorsement by us of such Linked Sites or their contents, products or services, their privacy and security practices or the manner in which they conduct their operations. If you choose to access Linked Sites, you do this at your own risk. Your use of Linked Sites is subject to the terms and conditions of the third parties operating and providing them. Any question or comment related to these Linked Sites must be addressed to the relevant operators.
Links to our Website
7.3 You are not permitted to frame the Website or its Content on any other website, or to link to our Website, any page of it and/or to the Content, without our prior written consent.
8. Exclusion of Warranties
8.1 This Website, its Content and Services are provided free of charge on an "as-is" and "as available" basis. Although we make all reasonable efforts to ensure that the Website is accessible at all times (except during maintenance) and secure we exclude, all warranties or guarantees in connection with this Website, its Content or Services, to the extent permitted by law. By way of example, we do not guarantee that the Website will always be available, without interruption or errors in functioning, or that it will be safe from malicious programs (such as viruses, bugs, malware or similar), or that it is suitable for any particular purposes, and expressly declines any such warranties.
8.2 We work to ensure that the information made available through the Website is accurate and up to date. However, we cannot guarantee the accuracy of such information (including the Content) or that such information is free from errors or omissions and we make no warranty, and shall have no liability, in respect of the same. We reserve the right to update and/or correct the information, Content or the Website at any time without notice and without any liability.
9. Limitation of Liability
9.1 We accept liability to you for direct losses and damages caused by our breach of our obligations under these ToU. Subject to Section 9.3 below, our aggregate liability under these ToU shall in no event exceed the price of the product purchased by you on the Website.
9.2 To the maximum extent permitted by law, you also undertake that you will not claim any possible compensation from us, our licensors, service providers, distributors, managers or directors in any form, including but not limited to:
(a) losses and damages not caused by our breach;
(b) indirect losses and damages;
(c) losses or damages arising out or resulting from the use of the Website, the Services, the Content, any Linked Site or the inability to use the same, or in connection with any failure of performance, delay in operation and transmission, interruption, error, omission, virus or Website failure;
(d) losses or damages which you may incur, including without limitation as a result of:
(i) your failure to safeguard your Account Details,
(ii) any reliance placed by you on the accuracy and completeness of the Website, the Content or the Submitted Material, or
(iii) any changes we may make to the Website, the Services and the Content, or
(iv) any temporary interruption or permanent cessation in the provision of the Services and Content;
(e) failure to meet any of our obligations under these ToU where such failure is due to a force majeure event or an event outside of our reasonable control.
9.3 Nothing in these ToU limits or excludes our liability for (i) death and personal injury caused by our negligence; (ii) for fraud, fraudulent misrepresentation and gross negligence or (iii) for any other liability which cannot be limited or excluded by applicable law.
9.4 As the Services are provided free of charge, you are responsible for evaluating the information and content obtained through the Website. By using the Website, you undertake all risks connected to the relevant use and to take full responsibility for any failure in the use, loss of data, and costs associated with all necessary services and maintenance of hardware and/or software.
9.5 Some clauses of this section may not be enforceable in your jurisdiction according to local law.
10. Disclaimer
To the extent permitted by applicable law, you agree to compensate us, our subsidiaries and affiliates, and their respective directors, non-executive directors and employees against any loss, liability, claim or requirement (even if claimed by third parties) caused by your breach of these ToU using this Website and its Services, and/or your breach of these ToU, and/or any breach or your representation and warranties under these ToU, including reasonable attorney's fees and/or any liability to third parties caused by Submitted Materials during Services' transmission.
11. Governing Law and Jurisdiction
11.1 These ToU and any matter relating to your access to, or use of, the Website shall be governed by and will be interpreted in accordance with the laws of Brazil.
11.2 You and we agree to submit any dispute arising out of, or relating to, these ToU including the validity, interpretation, breach or termination thereof, to the jurisdiction of your place of residence.
12. Contact us
You can contact us in one of the following ways:
- By post at BOTTEGA VENETA 1 Località Conti Maltraverso 36054 Montebello Vicentino, Italy,
- By telephone at +551130905175 (EN) or +551130905176 (PT);
- By email at customercare.en.br@bottegaveneta.com or customercare.pr.br@bottegaveneta.com.
You may also go to the "Client Services" page on the Website to leave a web message and we will reply to you via email.
RETURN POLICY
BOTTEGA VENETA – BRAZIL
1. Return Conditions
BOTTEGA VENETA ("We", "us", "our") accepts returns of BOTTEGA VENETA products ("Products") within 7 calendar days of receipt of the Products.
Products shall be returned in their original condition, unaltered, unused and undamaged, in their original package, if any, and with original tags and labels attached along with all related accessories, documents (e.g. instructions booklet, Product certificates) and protective covers included.
Returns of incomplete, altered, worn, damaged, soiled Products will not be accepted and will be returned to you.
The above does not affect your legal rights in relation to Products that have manufacturing defects or are not as described.
2. Return Process
You must inform us of your intention to return a Product. To this effect you may:
connect to https://www.bottegaveneta.com/br/, log in to your account, go to your Order History and complete the online return form by selecting the Product(s) you would like to return and indicating the quantity and reason for return;
or
contact our Client Service for assistance at +551130905175 (EN) or +551130905176 (PT) or send an email to customercare.en.br@bottegaveneta.com or customercare.pr.br@bottegaveneta.com.
You will receive an email confirming your return request. Please follow the instructions below to return the product(s) to our warehouse or to the nearest store:
Wrap the Products you wish to return safely to avoid damage; Place them in their original package, if any, and then inside the shipping box in which you received your order;
Attach the return prepaid shipping label included in the shipping box to the outside of the box, on top of the original label, and seal the box securely; If you have lost the label, please contact our Client Service for assistance;
Visit the carrier website or contact the Client Service to arrange for collection. Alternatively, you may drop the box to the nearest carrier drop-off location;
or
Return the Product(s) purchased online from the Brazilian website to any BOTTEGA VENETA store in Brazil (except Department Stores).
Please note that Products must be returned within 14 calendar days from your request for return.
3. Refunds
Upon receipt of a Product for which a return was requested, we will inspect the Product to ensure that the return conditions specified above in Article 1 are met. Subject to the Product meeting those conditions, a refund will be made.
Refunds will be made to the original purchaser, in the original method of payment and in the same currency as purchase except in case of payment by cash on delivery where refunds will be made by bank transfer.
Refunds will occur no later than 14 days from the date we received back from you the Products, or you have provided evidence that you have returned them, whichever is the earliest. A confirmation email will be sent to you.
Pouf - Terms & Conditions
Country | Language |
---|---|
Australia | English |
Austria | English and German |
Belgium | English and French |
Bulgaria | English |
Canada | English and French |
Croatia | English |
Cyprus | English |
Czech Republic | English |
Denmark | English |
Estonia | English |
Finland | English |
France | English and French |
Germany | English and German |
Greece | English |
Hong Kong | English |
Hungary | English |
Ireland | English |
Italy | English and Italian |
Japan | English and Japanese |
Korea | English and Korean |
Kuwait | English |
Latvia | English |
Lithuania | English |
Luxembourg | English and French |
Macau | English |
Malaysia | English |
Malta | English |
Monaco | English |
Netherlands | English |
Norway | English |
Poland | English |
Portugal | English |
Romania | English |
Saudi Arabia | English |
Singapore | English and Chinese |
Slovakia | English |
Spain | English |
Sweden | English |
Switzerland | English and French and German |
Taiwan | English |
Thailand | English |
UAE | English |
US | English |
LC14 Tabouret Cabanon Terms & Conditions
Country | Language |
---|---|
Australia | English |
Austria | English and German |
Belgium | English and French |
Bulgaria | English |
Canada | English and French |
Croatia | English |
Cyprus | English |
Czech Republic | English |
Denmark | English |
Estonia | English |
Finland | English |
France | English and French |
Germany | English and German |
Greece | English |
Hong Kong | English |
Hungary | English |
Ireland | English |
Italy | English and Italian |
Japan | English and Japanese |
Korea | English and Korean |
Kuwait | English |
Latvia | English |
Lithuania | English |
Luxembourg | English and French |
Macau | English |
Malaysia | English |
Malta | English |
Mexico | English |
Monaco | English and French |
Netherlands | English |
Norway | English |
Poland | English |
Portugal | English |
Romania | English |
Saudi Arabia | English |
Singapore | English and Chinese |
Slovakia | English |
Spain | English |
Sweden | English |
Switzerland | English and French and German |
Taiwan | English |
Thailand | English |
UAE | English |
United Kingdom | English |
US | English |
BOTTEGA VENETA - GENERAL TERMS AND CONDITIONS FOR DISTANCE SALES OF PRODUCTS (OTHER THAN ON THE WEBSITE)
The following General Terms and Conditions for Distance Sales of Products (other than on the Seller’s Website) (the “Terms”) shall govern exclusively the offer and distance sale of products (i) by telephone or (ii) finalized and paid online following an in-store order, by Bottega Veneta, incorporated and registered with the Trade and Companies Registry of Montebello Vicentino under number 04279060240, whose registered office is at Localita' Conti Maltraverso 1, 36054 Montebello Vicentino, Vicenza 36054, ITALY, with VAT number 04279060240 (the “Seller” or “We”). These Terms do not apply to sales made on https://www.bottegaveneta.com (the “Website”).
1. SELLER TO CONSUMER TRANSACTIONS
1.1 The Seller offers products for sale exclusively to end purchasers who are consumers and are 18 years old or over (“Consumers” or “You”).
1.2 A Consumer is an individual who is acting for purposes that are outside his or her trade, business or profession. If You are not a Consumer, please do not buy any products from the Seller via this method.
1.3 The Seller reserves the right not to accept any orders (i) received from clients who are not Consumers, or (ii) which do not comply with these Terms. Each order will be governed by the relevant version of the Terms applicable in the country in which delivery of the products is requested by you. Applicable Product price will be that applicable in the country in which delivery of the products is requested by you.
1.4 These Terms will govern the offer and acceptance of purchase orders of products between the Seller and the Consumer placed (i) by telephone or (ii) in-store and finalized online via a payment link, as well as the delivery of products.
2. HOW TO COMPLETE A DISTANCE PURCHASE (OTHER THAN ON THE WEBSITE) WITH THE SELLER
2.1 In order to place an order for the purchase of one or more product(s) with the Seller, You must:
a) Either call the Customer Service at +39 02 82 950 290 or one of the Seller’s stores; or
b) Place an order with a sales assistant in one of the Seller’s stores.
In both cases, You must provide all the information (such as your identity and contact details, product details, delivery and billing addresses, payment information, etc.) requested by the sales assistant or Customer Service advisor.
2.2 Before placing your order, the sales assistant or Customer Service advisor will inform You of the identity of the Seller, the main characteristics of each product You are considering ordering and corresponding unit price (including all applicable fees and taxes), payment and delivery conditions, as well as your right to cancel (including the address to which You can return the products) as set forth in Clause 8 below. The Seller will send You a copy of these Terms, by email, prior to the completion of your purchase. Please read these Terms carefully.
2.3 By placing an order, You acknowledge that You have read these Terms and accept and undertake to comply with them.
2.4 After placing your order, the Seller will send You an order confirmation by email, containing a summary of the information related to the order (the main characteristics of the products, detailed information on the price, shipping and billing details), as well as a copy of these Terms on a durable medium (the “Order Confirmation”).
2.1 The sale contract (the “Contract”) is completed once We issue the Order Confirmation.
3. SALE OF PERSONALISED PRODUCTS OR PRE-ORDERED PRODUCTS
3.1 You will be able to order products even if they are not yet available (the “Pre-ordered Products”) and products which You can choose to personalise (“Personalised Products”).
3.2 By way of exception to Clause 6 below, if You purchase, in one order, more than one Pre-ordered Product or Personalised Product with different delivery dates, all such products will be shipped together in one same delivery on the estimated date on which the last of the products is available.
3.3 Please note that, given their bespoke nature, the cancellation right under Clause 8 below will not apply to Personalised Products, which cannot be returned unless there is a defect or an error (and not merely because You have changed your mind).
4. PRODUCTS - WARRANTIES
4.1 The Seller solely sells products bearing the Bottega Veneta trade mark.
4.2 Without prejudice to your legal rights explained below, the Seller does not sell used, defective, counterfeited products or products of lower quality than market standards.
4.3 The features and price of the products are described on the Website product page or in the catalogues available in each shop, although minor variations from images and descriptions can occur including due to colour reproduction in product photographs.
4.4 All products sold by the Seller will bear an identification tag attached by means of a disposable seal. If You wish to return the purchased products, please keep the tag and the seal and return them with the products.
4.5 The Seller provides the legal warranty of conformity as set forth in articles 128 et seq. of the Italian Consumer Code (Legislative Decree no. 206/2005 and ff. amendments) and the legal warranty against latent defects as set forth in articles 1490 et seq. of the Italian Civil Code.
As regards the warranty of conformity, You have a period of two years from the delivery of the product within which to act. That said, You are required to exercise such warranty within two months from the discovery of the lack of conformity; otherwise, the warranty is deemed no longer effective.
You can choose between the repair or replacement of the product, in a congruous term, without expenses, unless the requested remedy is objectively impossible or excessively onerous compared to the other remedy. In this respect, please note that one of the abovementioned remedies is deemed "excessively onerous" where the Seller would bear unreasonable expenses compared to the other remedy, taking into account (a) the value of the product lacking the defect of conformity; (b) the degree of non-conformity; (c) the possibility that the alternative remedy may be executed without relevant drawbacks for You.
You are not required to provide proof of the existence of a lack of conformity during the abovementioned two-year period. following the delivery of the product.
You may also choose to terminate the Contract or obtain a congruous reduction of the price, where one of the following occurs: (i) the repair or replacement are both impossible or excessively onerous; (ii) the Seller has not provided the repair or replacement within a congruous term; (iii) the repair or replacement previously provided caused relevant drawbacks to You.
This legal warranty of conformity is applicable irrespective of the commercial warranty which may have been granted.
In addition, You may implement the warranty against hidden defects of the thing sold within the meaning of article 1490 of the Italian Civil Code. In this case, You can elect between the sale being cancelled or the sales price being reduced pursuant to article 1492 of the Italian Civil Code.
5. PAYMENT
5.1 Payment of the purchase price of the products and of the delivery charges must be made by providing your payment card information electronically, within twenty-four (24) hours of the placement of your order with the Seller, using the link sent to You by the Seller by email. Failing to provide your payment card information within this timeframe will result in the automatic cancellation of your order.
5.2 Types of payment cards accepted will be communicated by telephone or in the email containing the link to pay.
5.3 All card details (such as card number and expiry date) will never be used by the Seller for any reason other than your purchase and to issue any possible refund should any product be returned as a result of the exercise of your cancellation right or should it be necessary to provide information to the governmental authorities or other appropriate bodies for the purpose of the prevention of frauds or the notification of fraudulent or other illegal activities.
6. SHIPPING AND DELIVERY
6.1 Deliveries cannot be made to sanctioned countries as per applicable laws.
6.2 The shipping and delivery terms as well as the related charges will be those agreed upon during the order process and set forth in the Order Confirmation. Maximum delivery time is thirty (30) days as from the Order Confirmation, subject to the provisions of Clause 3.2.
6.3 The Seller will send You an email to inform You when your order has been shipped and allow You to track it.
7. CUSTOMER SERVICE
7.1 For any information, after-sales support or claims, please contact the Customer Service at +39 02 82 950 290 or email us from the contact form you will find in the customer service section on https://www.bottegaveneta.com.
8. CANCELLATION RIGHT
Except for (i) Personalized Products, (ii) those likely to be easily deteriorated or perishable and (iii) those which are not suitable for return given their nature (e.g. fragrance), or due to hygiene reasons, You are entitled to cancel your Contract in accordance with the following instructions:
8.1 Right to cancel
You have the right to cancel this Contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which You acquire or a third party other than the carrier and indicated by You, acquire physical possession of the products or, in the case of multiple products in one order delivered separately, the last product.
To exercise the right to cancel, You must inform the Seller at the address indicated in the documents which are delivered together with the product(s) of your decision to cancel this Contract by an unequivocal statement (e.g., by a letter sent by post). You may use the model cancellation form below which is equal to the one attached as Appendix I, Part B to the Italian Consumer Code, but it is not mandatory. You can also electronically fill in and submit the model cancellation form or any other unequivocal statement via the Seller’s contact form accessible at https://www.ysl.com. If You use this option, the Seller will communicate to You an acknowledgement of receipt of such a cancellation on a durable medium (e.g., by email) without delay.
To meet the cancellation deadline, it is sufficient for You to send the communication concerning your exercise of the right to cancel before the cancellation period has expired.
8.2 Effects of cancellation
If You cancel the Contract, the Seller will reimburse to You all payment received from You, including the cost of delivery (except for the supplementary costs arising if You chose a type of delivery other than the least expensive type of standard delivery offered by the Seller), without undue delay and in any event no later than 14 days from the day the Seller is informed about your decision to cancel the Contract. The Seller will provide such reimbursement using the same method of payment You used for the initial transaction, unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of such reimbursement. The Seller may withhold reimbursement until it has received the products back or You have supplied evidence of having sent back the products, whichever is the earliest.
You shall send back the products or hand them over to the Seller, at the address indicated in the documents which are delivered together with the product(s), without undue delay and in any event not later than 14 days from the day You send your notice of cancellation of the Contract to the Seller. The deadline is met if You send back the products before the period of 14 days has expired.
You will have to bear the direct cost of returning the products.
You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.
9. PRIVACY
9.1 Please refer to our Privacy Policy attached to these Terms for any information on the processing of your personal data.
9.2 You have the right to register on the relevant national phone solicitation opt-out list.
10. APPLICABLE LAW - DISPUTE
10.1These Terms are governed by Italian law, except in cases where the law of your country of residence requires a higher level of protection that cannot be derogated from by agreement, in which case such law shall apply.
10.2For the avoidance of doubt, the Convention on the International Sale of Goods shall not apply.
10.3In case of dispute, the Seller invites You to contact the Customer Service (see Clause 7), in order to find an amicable solution. If You are an EU resident and if no amicable solution is found after You sent the Seller a claim in writing, You are informed that You can resort, free of charge, to mediation. If You finalize your purchase online, You can also submit your claims on the online dispute resolution website (http://ec.europa.eu/consumers/odr/) of the European Commission, which will transmit your claim to the relevant mediator.
10.4In any case, any dispute may be brought to the courts having jurisdictions.
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Model cancellation form
(complete and return this form only if You wish to withdraw from the Contract)
To: Bottega Veneta, Localita' Conti Maltraverso 1, 36054 Montebello Vicentino, Vicenza 36054, ITALY
I/We(1) hereby give notice that I/We(1) withdraw from my/our(1) contract of sale of the following goods(1)/for the provision of the following service(1),
Ordered on(1)/received on(1),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(1) Delete as appropriate
Certificate of Craft Terms & Conditions
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LEGAL NOTICE
Welcome to www.bottegaveneta.com (the "Website").
The Website is owned by Luxury Goods International S.A. (« L.G.I. »), a Swiss corporation successor of the Intellectual property rights of Bottega Veneta S.A., with registered office at Via Industria, CH-6814 Cadempino, Switzerland, VAT number CHE-116.302.252 and U.I.D. number CHE-106.823.696.
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You can contact us in one of the following ways:
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