You can return any item* purchased at Bottegaveneta.com within 30 days of the delivery or pick up date. Returns are complimentary and our orders come with a prepaid return label. Please note that all returns must be made in the country of purchase.
To process a return, please follow the instructions below:
1. Make sure your item(s) are returned unworn, in their original condition and with all tags attached, including any gift packaging.
2. Place the item(s) in the original packaging and shipping box, and attach the enclosed return shipping label over the initial delivery label.
3. Contact UPS within 30 days from delivery to arrange a pick-up at your convenience or drop off your return at one of our carriers' access points.
Once your package reaches our warehouse, please allow 5 to 7 working days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. Once your return has been accepted, you will be refunded and will receive a confirmation email.
For further information on the conditions for returns, please visit the Return Policy page on our website.
You can return items* purchased at Bottegaveneta.com to a store within 30 days, just follow the steps listed below :
1. Make sure the items are in the original condition, all tags and packaging included
2. Put the items into the original box and bring them to one of our stores, along with a purchase proof and the return label.
You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.
On behalf of our clients, free standing stores will facilitate the return process by shipping parcels back to our warehouse. Upon arrival and acceptance of the returned parcel and merchandise a refund will be administered. Kindly note that returns are not possible in department stores or outlets locations.
*Exceptions apply: underwear, swimwear, earrings, personalised products.