You can return any item* within 30 days from the delivery or pick-up date by following the steps below. Returns are complimentary and must be made in the country of purchase.
1. Fill out the online return form by clicking on "Return" on the order details section of your account and print the return shipping label that will be sent to you via email. In this way, only necessary shipping labels will be printed in order to reduce waste and useless consumption of resources. Once your request has been made, we invite you to return your order within 30 days.
2. Make sure your item(s) are returned with all tags attached and in their original condition including gift packaging.
3. Place the item(s) in the original shipping box and attach the return shipping label over the initial delivery label.
4. Contact DHL-Express to arrange a pick-up at your convenience or drop off your return at one of the carrier’s access points.
Once your package reaches our warehouse, please allow 5 to 7 working days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. Once your return has been accepted, you will be refunded and will receive a confirmation email.
For further information on the conditions for returns, please visit the Return Policy page on our website.
You can return items* purchased at Bottegaveneta.com to a store within 30 days, just follow the steps listed below:
1. Make sure the items are in the original condition, all tags and packaging included
2. Put the items into the original box and bring them to one of our stores, along with a purchase proof and the return label.
You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.
If you opt to return your order in store, do not start your return online. Simply bring in your package and have your order number ready. Please visit the store locator on bottegaveneta.com to find the nearest store.
On behalf of our clients, our boutiques will facilitate a return by shipping parcels back to our warehouse. Upon arrival and acceptance of the returned parcel and merchandise, a refund will be administered. Kindly note, returns are not possible in department stores or outlet locations.
*Exceptions apply: underwear, swimwear, earrings, personalised products.