By selecting the gift option at checkout, your order will be delivered in an exclusive Bottega Veneta holiday packaging.
While completing your order, you will be requested to write a personalised message which will be printed on a card, inserted into an envelope, and included in your box.

To place your Bottega Veneta online order, please follow the steps below:

- On the selected product page, select the desired colour/size and add the item to your shopping bag
- Click on the shopping bag icon on the top right of the website
- Once on the shopping bag, select the desired quantity and proceed to checkout
- Enter your shipping and payment details
- Check that the information you entered is correct and click on "Place order"


You will be able to place your order with your Bottega Veneta account or as a guest. Please note that only by placing your order with an existing account, you will be able to use your saved shipping and payment information, or benefit from the Certificate of Craft on a selection of items.

A few minutes after placing your order, you will receive a confirmation email with all the order details. You will also be notified with another email as soon as your order has shipped.

If you need assistance with placing your order, feel free to contact our Customer Care. We will be glad to assist you or place your order on your behalf.
You can also place your online order through some selected Bottega Veneta boutiques: simply choose the item you want to purchase, provide your details, and our staff will take care of your request.

Orders with available stock are processed quickly to ensure that they arrive to you as soon as possible. For this reason, orders cannot be cancelled or modified once they have been confirmed.

You are welcome to return or exchange your order once received as indicated in our Return & Exchange Policy. For further help please contact our Customer Care.

A pre-order is the reservation of an item that is not yet available for sale, but will soon be. An estimated delivery date is indicated for each pre-order item on the product page.

If your order consists of a mix of currently available and pre-order items, the products will be dispatched separately at two different times. If your order consists of pre-order items with different delivery dates, the products will be shipped separately as soon as each item is ready to be shipped.

We handcraft our products with extreme care, this can result in longer production times that can postpone the initial estimated shipping date of your pre-order.

The purchase of pre-order items can only be made via credit card. Once you have completed your order, we will ask your bank to verify the details supplied. The validity of your credit card will be confirmed through a payment authorisation for the total amount of your pre-order value for 7 days. When your order is ready to be shipped, a new authorisation will be processed on your credit card to validate the payment. You will only be charged once your order has shipped. Please note that in case the new authorization doesn't go through, you will be requested to insert your payment details again.

You can always check the status of your order by logging in to the Bottega Veneta account used to place the order, and checking your order history.
If you do not have a registered account, you can check your order status here by simply entering the order number and the email used to place the order.

All our orders are delivered in a branded packaging. Each item is presented in its own case and placed into a plain package with paper fillers to keep it anonymous and protected during the shipping process.

By selecting the gift option at checkout, your order will be delivered in a Bottega Veneta box with our signature green knot closure and inserted into a plain package with paper fillers to keep it anonymous and protected during the shipping process. Please note that the gift receipt will not include any pricing information. 

While completing your order, you will be requested to write a personalized message which will be printed on a card, inserted into an envelope, and included in your box. 

Our Customer care is available from Monday to Saturday, from 10:00am to 8:00pm, excluding the bank holidays and following closure days:

• 30th December, End of year holiday
• 31th December, End of year holiday

We accept the following payment methods:

Credit cards:
Visa, Mastercard, American express, Discover, JCB, Diners

Cash on Delivery

Wiretransfer
*Please make sure to process your payment within 48 hours, otherwise your order will be cancelled.

The total amount will be charged to your card once your order has shipped.
Bottegaveneta.com features a fast checkout option allowing you to save your credit card details so that you don't have to re-enter them for future purchases.

Bottegaveneta.com guarantees that your credit card will be charged only once per order. It is however possible that the amount may appear twice on your bank statement. The first entry corresponds to the payment authorisation request that is made when you place the order, the second confirms the actual charge.

All our prices are inclusive of VAT. You can download the invoice for each online order directly from your shipping confirmation email.

Please note that once your order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.

Please be assured that Bottega Veneta is a Qualified Invoice Issuer.

In compliance with the new regulation related to consumption tax(VAT) launched on 1 Oct 2023 by Japanese government,

Bottega Veneta(both online and store) has been registered as a Qualified Invoice Issuer.

Registration Number：T4010001109273 

You can also find the official documents at the official National Tax Agency(NTA) website.

If you receive notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider.

Before doing so, please ensure that:
-  The card details or payment information entered such as the the 16 digit card number and card type are correct. 
-  The 3 or 4 digit security number is correct
-  Your credit card has not expired

If you have saved your card details or payment information we also recommend that you:
-  Check that the selected card or method of payment is active and has not expired
-  Ensure that the billing address entered matches that of the credit card or payment method used for payment
-  Update your credit card details directly in your Bottegaveneta.com account or add a new credit card at checkout
-  Modify your billing information at checkout if necessary 
-  Supply a correct 3 or 4 digit security number for the selected card or payment method

If you would like further assistance, please contact our Customer Care.

We offer complimentary express shipping with an average delivery time of 2-7 working days.  

You will receive an email with your tracking number once your package has shipped. Please check the number of boxes delivered and make sure that the package is not damaged in any way. Any damage to the packaging and/or the product or any discrepancy between the number of boxes delivered should be immediately indicated in writing on the courier's delivery documents. Our couriers delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to us. Please note that once you have placed an order, it is no longer possible to modify your shipping address. 

All orders are processed automatically and we are unable to expedite or delay shipping times.

Please be informed that the items of your order may be shipped separately from different locations at no additional cost. You will receive an email as soon as each prcel is shipped with the associated Tracking Number.

Bottega Veneta offers you the possibility to pick up for free in a store the items you ordered online. During the checkout process select "Pick up in Store" and choose which store you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the store.

In order to pick up your order, you will need to bring with you:
- A valid ID
- The email confirming that your order is ready for pick up (printed or on a mobile device)

If someone is collecting an order on your behalf, they must bring:
- A copy of your valid ID
- A valid ID of the person collecting
- The email confirming that your order is ready for pick up (printed or on a mobile device)
- a letter of authorisation.

If the item is not picked up within 15 days of delivery to the store, the order will be returned and we will issue a refund.

Yes, you can specify the delivery date and time at checkout. This option may not be available for certain items. Please note that there may be some delays due to unforeseen circumstances.

If you are a Kuroneko Members, when you are ready for delivery, Yamato Transport will also send you information about delivery, so you can specify the desired delivery date and time there.

Please check the Yamato official website for details on Kuroneko Members. https://www.kuronekoyamato.co.jp/ytc/customer/members/

You can find all information related to your order including its delivery status in the Order History section of your personal account.

If your order has not been delivered within the estimated period, we suggest you:
- Check your order's delivery status in the Order History section of your personal account 
- Check that the address indicated for the delivery is correct. 

For further assistance, please contact our Customer Care and we will be happy to assist you.

Unfortunately, we are unable to ship orders to General Delivery or P.O. Boxes. Orders made to any of these addresses will be cancelled.

The delivery address of your order must match the country in which you place your order. Orders made from a different country than the delivery address will be automatically cancelled. 

Please ensure you are shopping in the correct country via the link located in the top left hand corner of every page. 

Upon delivery, please make sure that the number of boxes delivered are as stated on the shipping confirmation email, and that the package is not damaged in any way. Any damage to the packaging and/or the product or any discrepancy between the number of boxes delivered should be immediately notified by indicating the condition of the parcel (damaged package, open box...) In writing on the courier’s delivery documents, under your signature. 

The return window for online purchases is 14 days from the date of delivery. You can return your item* for no additional cost within the order details section in your account or by visiting one of our boutiques located in the shipping country.

*Exceptions apply: underwear, swimwear, earrings, personalised products.

Please contact our Customer Care about how to return your package.

We can't accept returns for items purchased in-store.

You can check your return status at any time in My Account.

For exchange inquiries, please contact our Customer Care.

Due to sustainability reasons, paper return labels are not offered in Japan.

You can request a return pick-up service online. 

Please contact our Customer Care for further information regarding how to return your package.

For security reasons, we are unable to refund a different credit card than the one used for the purchase.

If you've forgotten your password, click on the "Forgot your password?" link on the Login page and follow the instructions to change it.

For further assistance, contact our Customer Care and we will be happy to assist you.

If you'd like to cancel your Account, please сontact our Customer Care.

If you do no longer wish to receive our Newsletter, you can unsubscribe at any time by clicking on the Unsubscribe link featured at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe.

Most products on bottegaveneta.com can be reserved in store depending on availability. You can reserve an item by clicking on the "Find in store" button available on the product page and filling out the form, or by contacting our Customer Care.
The reservation is not guaranteed and a Client Advisor will confirm the availbility shortly after the request is completed.

Bottega Veneta offers you the possibility to make an appointment in a store of your choice. From the Store Locator on our website, choose which store you would like to visit and fill in the appointment request. You will be contacted back from a Client Advisor to confirm the time and date of your visit.
This service is only available in selected stores.

We offer a range of repair services for products purchased on bottegaveneta.com and in Bottega Veneta stores. All products are repaired by our expert artisans in order to ensure enduring quality.
If you wish to have your product repaired, please visit a Bottega Veneta store or contact our Customer Care for further information. Not all repairs are possible, however we will do our best to fulfill your request.
Please note that certain repair services could require an extra charge.

The Certificate of Craft is a complimentary care service offering the possibility of benefiting from reparation services. This service is only offered on a selection of bags. You will only be able to benefit from this service by placing your order with your registered Bottega Veneta account. Discover more here.