By selecting the gift option at checkout, your order will be delivered in an exclusive Bottega Veneta holiday packaging.
While completing your order, you will be requested to write a personalised message which will be printed on a card, inserted into an envelope, and included in your box.

To place your Bottega Veneta online order, please follow the steps below:

- On the selected product page, select the desired colour/size and add the item to your shopping bag
- Click on the shopping bag icon on the top right of the website
- Once on the shopping bag, select the desired quantity and proceed to checkout
- Enter your shipping and payment details
- Check that the information you entered is correct and click on "Place order"


You will be able to place your order with your Bottega Veneta account or as a guest. Please note that only by placing your order with an existing account, you will be able to use your saved shipping and payment information, or benefit from the Certificate of Craft on a selection of items.

A few minutes after placing your order, you will receive a confirmation email with all the order details. You will also be notified with another email as soon as your order has shipped.

If you need assistance with placing your order, feel free to contact our Customer Care. We will be glad to assist you or place your order on your behalf.
You can also place your online order through some selected Bottega Veneta boutiques: simply choose the item you want to purchase, provide your details, and our staff will take care of your request.

Orders with available stock are processed quickly to ensure that they arrive to you as soon as possible. For this reason, orders cannot be cancelled or modified once they have been confirmed.

You are welcome to return or exchange your order once received as indicated in our Return & Exchange Policy. For further help please contact our Customer Care.

A pre-order is the reservation of an item that is not yet available for sale, but will soon be. An estimated delivery date is indicated for each pre-order item on the product page.

If your order consists of a mix of currently available and pre-order items, the products will be dispatched separately at two different times. If your order consists of pre-order items with different delivery dates, the products will be shipped separately as soon as each item is ready to be shipped.

We handcraft our products with extreme care, this can result in longer production times that can postpone the initial estimated shipping date of your pre-order.

The purchase of pre-order items can only be made via credit card. Once you have completed your order, we will ask your bank to verify the details supplied. The validity of your credit card will be confirmed through a payment authorisation for the total amount of your pre-order value for 7 days. When your order is ready to be shipped, a new authorisation will be processed on your credit card to validate the payment. You will only be charged once your order has shipped. Please note that in case the new authorization doesn't go through, you will be requested to insert your payment details again.

You can always check the status of your order by logging in to the Bottega Veneta account used to place the order, and checking your order history.
If you do not have a registered account, you can check your order status here by simply entering the order number and the email used to place the order.

All our orders are delivered in a branded packaging. Each item is presented in its own case and placed into a plain package with paper fillers to keep it anonymous and protected during the shipping process.

By selecting the gift option at checkout, your order will be delivered in a Bottega Veneta box with our signature green knot closure and inserted into a plain package with paper fillers to keep it anonymous and protected during the shipping process. Please note that the gift receipt will not include any pricing information. 

While completing your order, you will be requested to write a personalized message which will be printed on a card, inserted into an envelope, and included in your box. 

The Customer Care is open from Monday to Saturday 10 AM till 9 PM (SGT). Our Customer Care remains open on all bank holidays except on Sundays. For any question, please contact us.

We provide secure payment service via KCP and Toss Payment.
KCP offers payment by credit card, while Toss Payment offers simple payment services such as Toss, Naver Pay, and Kakao Pay.

All our prices are inclusive of VAT. You can download the invoice for each order directly from your shipping confirmation email.

Please note that once your order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice. 

If you receive notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider.

If you would like further assistance, please contact our Customer Care.

We offer complimentary shipping via Ilyang logis with an average delivery time of 1-3 working days in case we have stocks at local warehouse. Please notice that delivery date could be varied according to delivery company’s business.

You will receive a shipping confirmation email with your tracking number once your package has shipped.

Unfortunately, we ask for your understanding that we cannot provide pick-up service from boutiques.

Unfortunately, it is not possible to choose a specific delivery date and time.

You can find all information related to your order including its delivery status in the Order History section of your personal account.

If your order has not been delivered within the estimated period, we suggest you:
- Check your order's delivery status in the Order History section of your personal account 
- Check that the address indicated for the delivery is correct. 

For further assistance, please contact our Customer Care and we will be happy to assist you.

Please contact our Customer Care in case of any product defect found after receiving.

You can return any item* purchased on Bottegaveneta.com within 15 days from the delivery or pick up date. Returns are complimentary and Please note that all returns must be returned in the country of purchase. *Exceptions apply: Jewelry, watches, sunglasses, fragrances, swimwear, underwear, personalised products.

To process a return, please follow the steps below:

1. Make sure your item(s) are returned unworn, in their original condition and with all tags attached including gift packaging.

2. Place the item(s) in the original packaging and shipping box.

3. Contact our Customer Care to arrange a pick-up by sharing order number and return reason.

4. Pack the item(s) in the shipping box safely in order to prevent product defect during return.

5. Give box to delivery man once he/she visits pick-up place for return.

Once your package reaches the warehouse, please allow 3 business days for your return to be processed. Your payment will be refunded within 7 to 10 business days after processing return, but this could be changed according to payment company’s business.

Quality assurance period

Repair will be done without cost if defective was found within 24 months from the date of purchase. You need to charge repair cost if defective was caused by product usage. Based on guideline of consumer argument, we will firstly provide repair without cost, and refund or exchange is allowed if product is not repairable.

1. You can return/exchange an item purchased in-store 1 time within 15 days of the date of purchase if item is not used, damaged or repaired. *Exceptions apply: Jewelry, watch, sunglasses, fragrance, Swimwear, underwear

2. Purchase history should be searchable from direct operated stores and purchase date should not exceed quality assurance period.

3. In case of item defect cased by manufacturer, return/exchange is allowed if item is not repairable.

Quality assurance period

Repair will be done without cost if defective was found within 24 months from the date of purchase. You need to charge repair cost if defective was caused by product usage. Based on guideline of consumer argument, we will firstly provide repair without cost, and refund or exchange is allowed if product is not repairable.

You can check your return status at any time in My Account.

For exchange inquiries, please contact our Customer Care.

If you have lost your pre-paid return label, please contact our Customer Care and we will be happy to assist you.

Please note that a pre-paid return label is not included for non-returnable items such as underwear, swimwear, earrings, personalised products.

For security reasons, we are unable to refund a different credit card than the one used for the purchase.

If you've forgotten your password, click on the "Forgot your password?" link on the Login page and follow the instructions to change it.

For further assistance, contact our Customer Care and we will be happy to assist you.

If you'd like to cancel your Account, please сontact our Customer Care.

If you do no longer wish to receive our Newsletter, you can unsubscribe at any time by clicking on the Unsubscribe link featured at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe.

Most products on bottegaveneta.com can be reserved in store depending on availability. You can reserve an item by clicking on the "Find in store" button available on the product page and filling out the form, or by contacting our Customer Care.
The reservation is not guaranteed and a Client Advisor will confirm the availbility shortly after the request is completed.

Bottega Veneta offers you the possibility to make an appointment in a store of your choice. From the Store Locator on our website, choose which store you would like to visit and fill in the appointment request. You will be contacted back from a Client Advisor to confirm the time and date of your visit.
This service is only available in selected stores.

We offer a range of repair services for products purchased on bottegaveneta.com and in Bottega Veneta stores. All products are repaired by our expert artisans in order to ensure enduring quality.
If you wish to have your product repaired, please visit a Bottega Veneta store or contact our Customer Care for further information. Not all repairs are possible, however we will do our best to fulfill your request.
Please note that certain repair services could require an extra charge.

The Certificate of Craft is a complimentary care service offering the possibility of benefiting from reparation services. This service is only offered on a selection of bags. You will only be able to benefit from this service by placing your order with your registered Bottega Veneta account. Discover more here.

1. All materials (leather, fabric, patent leather, synthetic leather, denim, coated fabric, etc.) of Bottega Veneta products are sensitive to moisture and heat, so please avoid exposure. Put the product in the flannel bag and keep it in a well-ventilated place. Be careful as there is a risk of shape deformation if a dehumidifier is placed nearby.
2. Bottega Veneta uses natural leather, so small scratches or stains on the surface of the material are not defects but proof of natural materials that are not waterproof and processed by natural dyeing. Therefore, avoid exposure to moisture (rain, water, sweat, etc.), oil, moisture (high humidity in summer, etc.) and direct sunlight.
3. If product gets wet by rain or water, you must wipe it off immediately to remove moisture to minimize damage, and please notice that repair service is not possible related to such damages.
4. All materials such as leather, cloth, and denim used in Bottega Veneta products may have surface wear, cracks, or color loss due to product use (especially at the corners), which is natural characteristic of the material and not related to the product durability.
5. Please be careful not to be scratched by sharp objects. Repair service is not possible for damaged material.
6. The Burnito coating of all metal accessories may be peeled off or scratched due to product use, and coating repair is not possible in Korea and will be replaced to original parts for a fee.
7. It takes an average of 12 weeks to order original parts or to carry out repairs to Italy.
8. Please note that all materials of Bottega Veneta may be colored by objects of dark color (denim material and dark-colored clothing, etc.) and cannot be repaired or washed.
9. Bottega Veneta does not provide cleaning services or repair services to replace damaged materials with other materials. Please contact a private repair center individually if you want.

1. Leather sole could be damaged if you add rubber sole at bottom of shoes to prevent abrasion or slipping. Therefore, Bottega Veneta does not provide repair service for attaching rubber soles. Exchanges, refunds and repairs to Italy are not possible if rubber soles are attached to the shoes.
2. Please be careful to wear shoes in snowy or rainy day as the color may transfer to bright socks or feet due to characteristic of natural leather.
3. Cleaning or dyeing is not possible for bright colored shoes, so be careful of color transfer when wearing it with denim material. Also, shoes may be damaged if you use chemicals and heat to polish.

1. Polishing and replacement repairs are charged since sunglasses and jewelry products may be easily scratched even right after receiving products
2. Sunglasses and jewelry items are products that requires careful attention to use in general, so it may be repaired for a fee regardless of the quality guarantee period depending on type of repairs.