You can return any item* purchased on Bottegaveneta.com within 15 days from the delivery or pick up date. Returns are complimentary and Please note that all returns must be returned in the country of purchase. *Exceptions apply: Jewelry, watches, sunglasses, fragrances, swimwear, underwear, personalised products.
To process a return, please follow the steps below:
1. Make sure your item(s) are returned unworn, in their original condition and with all tags attached including gift packaging.
2. Place the item(s) in the original packaging and shipping box.
3. Contact our Customer Care to arrange a pick-up by sharing order number and return reason.
4. Pack the item(s) in the shipping box safely in order to prevent product defect during return.
5. Give box to delivery man once he/she visits pick-up place for return.
Once your package reaches the warehouse, please allow 3 business days for your return to be processed. Your payment will be refunded within 7 to 10 business days after processing return, but this could be changed according to payment company’s business.
Quality assurance period
Repair will be done without cost if defective was found within 24 months from the date of purchase. You need to charge repair cost if defective was caused by product usage. Based on guideline of consumer argument, we will firstly provide repair without cost, and refund or exchange is allowed if product is not repairable.