You can return any item* purchased on Bottegaveneta.com within 30 days from the delivery or pick up date. Returns are complimentary and our orders come with a prepaid return label. Please note that all returns must be returned in the country of purchase.
To process a return, please follow the steps below:
1. Fill out the online return form by clicking on "returns" in your order history in my account. After submission of your request, we invite you to return your order within 30 days.
2. Make sure your item(s) are returned unworn, in their original condition and with all tags attached including gift packaging.
3. Place the item(s) in the original packaging and shipping box and attach the enclosed return shipping label over the initial delivery label.
4. Contact UPS to arrange a pick-up at your convenience or drop off your return at one of the carriers access points.
Once your package reaches the warehouse, please allow 5 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. Once your return has been accepted, you will be refunded and will receive an email confirming this.
For further information on the conditions for exercising your right to return, please visit our return policy.
You can return items* purchased at Bottegaveneta.com to a store within 30 days, just follow the steps listed below :
1. Make sure the items are in the original condition, all tags and packaging included
2. Put the items into the original box and bring them to one of our stores, along with a purchase proof and the return label.
You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.
On behalf of our clients, free standing stores will facilitate the return process by shipping parcels back to our warehouse. Upon arrival and acceptance of the returned parcel and merchandise a refund will be administered. Kindly note that returns are not possible in department stores or outlets locations.
*Exceptions apply: underwear, swimwear, earrings, personalised products.